Hi Michael, Yep, client does mean customer in this case. This customer is accessing a PDF file stored on our webserver via the Web when he runs into this problem. Other customers do not have this problem, which seems to suggest the problem lies with this customer's configuration, not with the PDF file itself. The PDF file was created in-house (compatibility with PDF 1.3 and later) and has never been sent by e-mail (which apparently is a common cause for this kind of problem). The customer assures us he has the latest version of the Reader. Regards, Helen -----Original Message----- From: Michael Edward Granat [mailto:megranat@xxxxxxxx] Sent: zaterdag 23 augustus 2003 6:43 To: austechwriter@xxxxxxxxxxxxx Subject: [austechwriter] Re: File does not begin with %PDF To my thinking, there are three likely possibilities, Helen (Mangelschots). (Presuming also that you are talking about a "client" as in a "customer", not a workstation on a network.) 1. It might be because of a file attachment with multiple file extensions, posing as a Portable Document Format (PDF) file but actually containing an executable virus file. 2. You might be running an obsolete version of the Acrobat Reader (3 or 4) trying to display a version 5 or 6 file (perhaps with 128 bit security features enabled). (If you do not already have the latest Adobe Acrobat Reader, it is available for free on the Web from <http://www.adobe.com/products/acrobat/readstep.html> but be warned, if you have an obsolete version of the Acrobat creation tool installed, this might be overwritten or prevented from working by installing the latest Reader.) 3. The file that was sent to you might be damaged or otherwise corrupted in some way. Most likely a combination of options 2 and 3. Best to ask the originator to resupply the file, on disk, rather than by E-mail, if the latter was the way it was received. HTH. Regards, Michael Granat Write Ideas At 17:01 22/8/2003 +0200, you wrote: >Hi guys, >One of our clients receives the above message when trying to open one >of the PDF forms on our webserver, others don't have this problem so >I don't think the problem lies with the PDF. >Saving the file first then opening it in Acrobat Reader on the >client's machine solves the problem but is not an option as some PDF >form fields contains "pre-filled" data from an underlying database >(Submit button does not work either in this case). >Any suggestions? TIA! > >Helen > >PS: This message was posted earlier to the old austechwriter at yahoogroups >by accident) > >--- >ICMS Group nv - for better use of information & knowledge >Leuvensesteenweg 282c - 3190 Boortmeerbeek - Belgium >Tel +32 15 61 85 45 Fax +32 15 62 03 99 >Mail to: hma@xxxxxxxxxxx Visit us at http://www.icmsgrp.com ************************************************** To post a message to austechwriter, send the message to austechwriter@xxxxxxxxxxxxxx To subscribe to austechwriter, send a message to austechwriter-request@xxxxxxxxxxxxx with "subscribe" in the Subject field. To unsubscribe, send a message to austechwriter-request@xxxxxxxxxxxxx with "unsubscribe" in the Subject field. To search the austechwriter archives, go to www.freelist.org/archives/austechwriter To contact the list administrator, send a message to austechwriter-admins@xxxxxxxxxxxxx ************************************************** ************************************************** To post a message to austechwriter, send the message to austechwriter@xxxxxxxxxxxxxx To subscribe to austechwriter, send a message to austechwriter-request@xxxxxxxxxxxxx with "subscribe" in the Subject field. To unsubscribe, send a message to austechwriter-request@xxxxxxxxxxxxx with "unsubscribe" in the Subject field. To search the austechwriter archives, go to www.freelist.org/archives/austechwriter To contact the list administrator, send a message to austechwriter-admins@xxxxxxxxxxxxx **************************************************