[amayausers.com] Re: warranty
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- To: amayausers@xxxxxxxxxxxxx
- Date: Sat, 1 Aug 2009 18:15:15 UT
This message was posted by levelbest on AmayaUsers.com. PLEASE DO NOT REPLY VIA
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"But I wonder if the warranty thing is handled the way it is because they don't
have long term confidence in their product."
I don't think thats a fair statement at all - if so, everything every company
sold would come with a lifetime warranty. Warranty work and service/support
work costs companies money and a decision is made as to how long to warranty a
given product based on what is standard in the industry and what makes sense
for a company offering it. You can search online how much it costs every time
a customer calls in about a product (it's a lot) as there's plenty of data on
that out there. There is a tradeoff on what is reasonable and the cost of
support you build into the initial cost of the machine. You could have an
unlimited warranty on something but you'd pay a ton more upfront.
I certainly do think a simplification of terms and a clearer statement both
verbally and in writing by melco is in order - as this subject seems to pop up
every 4-6 months here. I just spent ten minutes tooling around the
melcousa.com site trying to find warranty information on the Amaya with no luck.
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