This message was posted by debndukes on AmayaUsers.com. PLEASE DO NOT REPLY VIA EMAIL. Instead, respond to the thread on the WEBSITE by clicking here: http://www.amayausers.com/boards/cgi-bin/ultimatebb.cgi?/topic/1/1038.html#000002 Ditto that! If it's a fairly inexpensive item, we may reorder for them depending on the customer. If they spend $500 / month on us, yeah, it's more important to keep them happy. On the other hand, if customers supply us with the garments, we let them know up front that if the machine chews it up or whatever, we do not replace them. Why replace a $75 Under Armor shirt when we can get a shirt from Sanmar with the same material for $12??? Hope this helps. =========================================================== The AmayaUsers Mailing List Website: http://www.amayausers.com Discussion Board: http://www.amayausers.com/boards Subscribe/Unsubscribe: http://www.amayausers.com/list ===========================================================