First of all, thanks to the person who posted that you could take off the red rollers to allow easier access to the thread feed rollers. That was a life saver tonite. Had a problem with needle 1, so I looked at the thread feed roller. Sure enough, cuts and gouges. So, I started down the line. Out of the first 12 needles, 11 had some or many cuts in them. I assume any cut is not a good cut. Anyway, ordered more & just wanted to post the reminder that if you are having thread break issues, don't forget to check this. ;) Do other brand machines have consumable parts like these that wear out so quickly? Just wondering. At about a buck a piece, they aren't braking the bank, but it is a little bit of a pain! One other thing, I noticed that the extra long tweezers that came with the machine seem especially good at getting the rollers out. In the past I was trying to use the small screw driver to pop them out and was struggling. The big tweezers made quick work of the job! - - - - John Yaglenski Chairman & CEO, Levelbest Communications I: http://www.levelbest.com P: 888.229.1779 / 301.591.2481 Levelbest Network Sites Include: intercot.com / webdisney.com / intercotwest.com urbanamaryland.com / mousehut.com / udflyers.com levelbestembroidery.com