[amayausers.com] Re: Service Tecs in Kansas
- From: e3m@xxxxxxx
- To: amayausers@xxxxxxxxxxxxx
- Date: Thu, 19 Feb 2009 07:37:08 +0000
Ms. Barbara,
Last time I checked, Melco had about 45 contract technicians. This doesn't mean there is at least one in each state. Some states have more than one tech and others don't have any. I cover about 3.5 to 4 states myself. And from what I hear, Melco lost 4 techs for 2009. It's a combination of things but mostly, if there isn't enough work to keep up busy, we seek out other types of employment.
What happen to Mike Malmin. His wife works at Melco as well. Did they move?? Or did you move??
I thought you were in Kansas??
Herman Wilson is a very nice guy. I know him well. Yes, he does travel to other states but then again, so do a lot of other techs too. Just like myself. I'm willing to go to just about any state if my schedule permits and the customer is willing to cover the travel expense. While you are under warranty (90 days) Melco is responsible for covering the travel charges no matter where you live in the US but that part of the warranty expires after the first three months. Of course this is common for just about all the embroidery companies out there.
Just curious, if a Melco certified tech is determined not to be close enough to purchase an Amaya, what would be your next brand of choice? Meaning, what other company has representation closer to you?
I have to say, it's very wise of you guys to be doing your homework before you buy. Most people don't think about the importance of a tech until they need a tech. And to make things worse, they aren't considering the cost of a service call in the prices they charge their customers. Embroidery companies recommend putting $50 - $100 bucks aside each month per head/machine for that inevidable service call. If you don't need the service call in one year, you're doing good. If you don't need a service call in two years, consider taking a luxury cruise with the extra money.
As of now, I don't see anyone in the state of Kansas that is Melco certified but that doesn't mean someone recently became a tech and I don't know about it. Of course that would also mean that tech would be a rookie too.
I'm really wondering what happen to Mike Malmin.
Ed
-------------- Original message from "Barbara Graham" <gquackers@xxxxxxxxxxxxxxxx>: --------------
> Hi Ed,
> I live in Colorado and have used Mike Malmin for the last 5 years. My
> sister and her 2 friends really want a Amaya and it would mean 3 total one
> for each of them, but they hesitate because of not being able to get
> service, I know someone there must do it. Please check for me and let me
> know if you find anyone closer than Mike, I know I think that Herman Miller
> is here and have talked to him some, and I know he does travel to other
> states. Thanks so much for your trouble.
> Thanks,
> Barbara
> gquackers@xxxxxxxxxxxxxxxx
>
>
> -----Original Message-----
> From: amayausers-bounce@xxxxxxxxxxxxx
> [mailto:amayausers-bounce@xxxxxxxxxxxxx] On Behalf Of
> theboards@xxxxxxxxxxxxxx
> Sent: Wednesday, February 18, 2009 12:56 PM
> To: amayausers@xxxxxxxxxxxxx
> Subject: [amayausers.com] Re: Service Tecs in Kansas
>
> This message was posted by The Embroidery Authority on AmayaUsers.com.
> PLEASE DO NOT REPLY VIA EMAIL. Instead, respond to the thread on the WEBSITE
> by clicking here:
> http://www.amayausers.com/boards/ultimatebb.php?/topic/1/613.html#000001
>
> Hey Quackers,
> I was just in Western Arkansas last week and Easter Arkansas the week before
> that.
> I can tap into the network of techs and see who might be the closest to you.
> We used to have a guy in Kasas City but he moved to Colorado with the
> family.
> You really are going to want a tech that knows the Amaya machine as they
> aren't as easily "figured out" like other conventional embroidery machines.
> Have you ever had to have your machine serviced? And if yes, who what it
> that visited you?
>
> Sincerely,
> Ed
>
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