Carol, You can come visit me, anytime.. I will even furnish chocolate! I do monograms and they are not too hard but I tell the customer to bring extras just in case. they can return them if nothing happens. You make a mistake on a towel........ Jo Jo@xxxxxxxxxxxxxxxx Just Sew It Custom Embroidery 14893 Deer Run Rd Delta, Colorado 81416 970-874-7899 --- On Tue, 3/23/10, Carol Brussel <brusselembroidery@xxxxxxxxx> wrote: From: Carol Brussel <brusselembroidery@xxxxxxxxx> Subject: [amayausers.com] Re how to fire a customer To: amayausers@xxxxxxxxxxxxx Date: Tuesday, March 23, 2010, 8:14 AM THanks all, the support and good suggestions are so greatly appreciated I can hardly begin to say. Especially the chocolate. I think I need to find out who is in my area, I only know one other person who is geographically awfully distant, and not available right now anyway. Guess I should go visiting other shops. But the best advice is, not sewing on customer-supplied items. That would at least partially solve the problem (my wholesale for towels being I am sure far less than retail at Rest. Hard.!). Carol Brussel Brussel Embroidery Denver