Hello, GF has just posted in the Embroidery / How Do I? forum of AmayaUsers Discussion Boards under the title of Hoops - Quality and condition. This thread is located at http://www.amayausers.com/discussion/showthread.php?5816-Hoops-Quality-and-condition Here is the message that has just been posted: *************** I am in full agreement with Debbie1! None of my hoops were ever received damaged and if Melco told me to sand them down, I'd not receive those instructions gracefully. Is Melco actually saying that their customers should expect to see damaged hoops when they order new from them? If hoops were never used, they should be perfectly smooth. Unless of course, you are buying used hoops. Then that's another situation. Did you purchase NEW or USED? *************** =========================================================== The AmayaUsers Mailing List Website: http://www.amayausers.com Discussion Board: http://www.amayausers.com/boards Subscribe/Unsubscribe: http://www.amayausers.com/list ===========================================================