[amayausers] Re: Amaya is fixed!
- From: "Rod or Sharon" <springer37@xxxxxxxxxxxx>
- To: <amayausers@xxxxxxxxxxxxx>
- Date: Mon, 8 May 2006 09:26:29 -0600
Hi Roland--just a point of clarification:
Techs have always been independent. There are possibly a couple at Melco
who do other things but can go on tech calls. We purchase our own tools and
parts before we leave training and are responsible to keep our inventory of
parts at our own expense. High cost items we order from Melco and have them
shipped to the client so they are there when we arrive. We have always been
able to set up routine maintenance calls for anyone not under warranty. If
a client is under warranty, they call Melco and we are contacted for the
service call. Any phone calls we make to help ones on this list are at our
own expense. When someone purchases the extended warranty a tech is usually
sent to do a PMI on their machine/machines.
--Sharon
> Just an FYI for anyone...it appears Melco has taken all the service
> techs-and cut them loose as 'independant' contractors...no longer
> direct employees of Melco! Makes a difference-they may no longer be
> 'stocking' parts even if you are under warranty-you still have to get
> a 'service' call initiated from Melco and get the parts ordered and
> shipped direct to you...will save time and $$.
> The 'good' thing about the techs going independant...they can now (if
> they wanted to) set up 'routine maintainence' calls (of course, at
> our expense-not on warranty) for Amaya (and other machine) owners.
> I'm going to set it up for 6 months after each 'warranty renewal
> tuneup' just to avoid potential problems...worth the expense!
>
> Roland
>
> Sunrise Graphics
> 116 Main St
> Claremont, NH 03743
> 603-543-1324
> fax 603-543-9902
> (fax machine is NOT turned on 24/7-only during normal business hours
> Mon-Fri., 8 am -5 pm)
> www.sunrisegraphics.org
> signman@xxxxxxxxxxxxxxxxxxx
>
>
> On May 8, 2006, at 10:41 AM, HK Acree wrote:
>
>> Speaking of archives, it really is best if we keep things
>> organized. To post a new topic, create a new e-mail to
>> amayausers@xxxxxxxxxxxxx then in the subject line type in your
>> subject/issue. Doing this creates the ability to keep our subjects/
>> issues separated and allows us to find them in the archives. I know
>> to some this is old stuff, but thought there may be those unsure.
>> Herb
>> Royal Embroidery
>>
>>
>
>
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