[adaptivetec] Re: Accessing the AT&T Websites
- From: "Mike and Lori Castner" <mandlcastner@xxxxxxxxxxxxx>
- To: <adaptivetec@xxxxxxxxxxxxx>
- Date: Wed, 29 Oct 2014 14:50:01 -0700
The problem is that the AT&T server is sending various emails to a spam
folder even though I have safe sender for name and domains. To get the email
to the inbox on the server so that they will be downloaded to Outlook my
email client, I have to check a box before the name of the sender. I can no
longer just space on the box to check it; I have to use the mouse cursor and
it takes four steps for checking each box. I can't check all the boxes for
the emails I want to remove spam marking and move to the inbox; I can check
only one at a time then press the "Not spam" button.
I can't find any settings option on the AT&T website.
The AT&T supervisor was going to take remote control of the screen to change
the spam blocking settings, but the button I needed to select for her to do
that was not accessible, and believe me I searched the whole screen. I told
her, "You see, your site is not accessible; this kind of thing is the
problem." She said she would write up the problem, but I know how that goes.
Lori
-----Original Message-----
From: adaptivetec-bounce@xxxxxxxxxxxxx
[mailto:adaptivetec-bounce@xxxxxxxxxxxxx] On Behalf Of GEAN
Sent: Wednesday, October 29, 2014 1:24 PM
To: adaptivetec@xxxxxxxxxxxxx
Subject: [adaptivetec] Re: Accessing the AT&T Websites
Lori:
Do you have windows 7? If so then maybe Windows live may be an option. AT&T
suck when it comes to disability issue, especially persons who are blind &
visually impaired. It's so annoying & frustrating.
I hope Steve or SILVANA can assist you. Sorry.
> On Oct 29, 2014, at 12:06 PM, Megan <mwinfield83@xxxxxxxxx> wrote:
>
> Lori,
>
> Have you tried calling thee NCCD through Att about your problem?
>
> Sent from my iPhone
>
>> On Oct 29, 2014, at 10:46 AM, Mike and Lori Castner
<mandlcastner@xxxxxxxxxxxxx> wrote:
>>
>> I'm wondering if any of you use the AT&T website to check your email and
if
>> so if
>> you have any suggestions for marking the check boxes.
>>
>> About a year ago, ATT "improved" their email and it became very difficult
>> to move
>> spam email, which is often incorrectly marked as spam, from my spam
folder
>> on the
>> server. It was no longer possible to simply space on a check box for an
>> email I wanted
>> to select. Scott Blanks found a link to a mobile site which still
permitted
>> checking
>> the check boxes by spacing.
>>
>> However, now that simple site has been "improved" and I have to go
through a
>> three-or-four
>> step process to select an email and remove the spam marking.
>> I spoke with at&t today with no success. I can't figure out how to turn
off
>> "spam
>> blocker" on the site, and my discussion with at&t is not worth expanding
on.
>> But
>> if anyone knows of a simple site for at&t or a way to easily check the
check
>> boxes
>> I would appreciate it.
>>
>> By the way, I spoke with AT&T about a year ago regarding the problems
with
>> their
>> accessibility; I was told that they knew the site did not work well for
>> blind people
>> and fixing it was not a priority. I mentioned the issue again today and
said
>> they
>> had better get their priorities straight.
>> Lori C.
>
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