Alex, this sounds very strange to me. I thought that each blind individual would register as a 195 user, and would be given a pin number. When you ring 195 you are asked to quote it, together with your name. If the two match you would then be able to use the service, wherever you are and regardless of what phone you're using. So the process is identical for me whether I'm asking for a number on my home landline, my work phone, my mobile, a call box or my dad's phone. I don't know why you would then need a card, and had never heard of one. Have I missed something. Incidentally at work, the telephone system is set So that you dial hash six before the 195. So, once again, no need for a card just because I work here. Best, Clive Clive Lever Diversity Advisor 01622 221163 (extension 7000 1163) Room 1.15, Sessions House, County Hall, Maidstone, ME14 1XQ. Diversity is a strength and we will value and harness difference for the benefit of all service users, the individual and KCC. -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Alexander Shannon Sent: 03 February 2011 16:15 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] a question regarding the 195 directory enquiries service Hi all, I wonder if anyone can advise me regarding the best way to resolve the following issue. My wife Carol was given a card for the 195 directory enquiries service when she was studying at Queen Alexandra College in Harborne in 1992. I wasn't studying there at the time, but Carol informs me that all the cards were linked to the number used at the time for the college switchboard, and although Carol does remember occasionally using her Directory Enquiry card when she was at college, she has not used it since, as she believes that the cards have to be linked to a particular number, I.E., the owner of the card has to own or have the use of their own landline telephone. What I'm wondering really, is which bit of BT should I speak to on Carol's behalf to enable us to either arrange for a new card, or inform BT that Carol's circumstances have changed and in view of this can she update the details linked to her old Directory enquiry card so that she can use it again. Thank you in advance for any replies. Alexander Shannon ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq