Hi all, I wonder if anyone can advise me regarding the best way to resolve the following issue. My wife Carol was given a card for the 195 directory enquiries service when she was studying at Queen Alexandra College in Harborne in 1992. I wasn't studying there at the time, but Carol informs me that all the cards were linked to the number used at the time for the college switchboard, and although Carol does remember occasionally using her Directory Enquiry card when she was at college, she has not used it since, as she believes that the cards have to be linked to a particular number, I.E., the owner of the card has to own or have the use of their own landline telephone. What I'm wondering really, is which bit of BT should I speak to on Carol's behalf to enable us to either arrange for a new card, or inform BT that Carol's circumstances have changed and in view of this can she update the details linked to her old Directory enquiry card so that she can use it again. Thank you in advance for any replies. Alexander Shannon ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq