[access-uk] Re: penfriend

  • From: "martin wilsher" <m.wilsher@xxxxxxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Fri, 24 Jul 2009 14:33:39 +0100

Agreed barbra.  The line between a business and a charity these days is
blurred, and if you sell products, you are a business surely?  So your views
hold fair with me on that score. 

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Barbara Wilson
Sent: 24 July 2009 14:24
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: penfriend

Hi madleen

Now, do you speak on this list as yourself, an employee of the RNIB or do
you make official statements on behalf of the RNIB? \Perhaps you should make
this clear. I refer you to the statement at the bottom of your Email about
the views expressed here are those of the author etc. So, on whose gbehalf
do you speak?

As Ibrahim has already said, we survived before the Penfriend and should the
delay be two weeks or two months, we will survive that much longer. That
however is not the point most of us are making.

If I place an order with Amazon or Play for example and my order is delayed,
I expect an Email of explanation from that company, or some notice to be
placed on my account for me to see when I log in. None of these I have
received from the RNIB, and neither have many other list members.

I would not expect Amazon or Play to contact me on an Email list, so why
should this be accepted from the RNIB. I don't always read the messages from
the RNIB employees on this list, so why should I be expected to accept my
order updates by that method?

While the RNIB are a charity, when they sell products to us they act as a
business and we should expect and receive the same standards of service we
expect and receive from other businesses.

So I am sorry, but your opinion while I respect it and your freedom to make
it, does not hold with me. As a customer of the RNIB, if they want to inform
me about my order they should do so in the proper manner.


Find me on Twitter http://www.twitter.com/barkingbabs
Barbara Wilson
M: 07917710779
T: 02887784046
E: barkingbabs@xxxxxxxxxxxxxxx
IM: creativeeyes@xxxxxxxxxxxxx
Skype: creativeeyes

----- Original Message -----
From: "Mann, Madleen" <Madleen.Mann@xxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Friday, July 24, 2009 11:40 AM
Subject: [access-uk] Re: penfriend


> Oh barbara I'm sorry to say  Colleagues of the rnib have been explaining 
> the pen friend issues ever since they came up.
> Alison, John and I are on this list. Maybe even many more and we do  try 
> to explain as best as  we possibly can.
> If you havn't had a personal phone call then you've heard over this list 
> for example what is going on about the delivery with the pen friend!
> After all this is why mailing lists are created for good communication.
>
> Best wishes, madleen
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf 
> Of Barbara Wilson
> Sent: 24 July 2009 11:29
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: penfriend
>
> Hi Karl
>
> Perhaps you have a point that we are always too quick to slam the RNIB. I
> can only say people are entitled to air their frustrations if they feel 
> the
> need.
>
> As for the delayed orders. I shop online all the time and appreciate that
> things do happen which delay dispatches, however, any other retailer would
> Email the customer and let them know of the delay. Great for you if you 
> have
> received a phone-call, but I and many others on this list have not been so
> fortunate. If I got an Email explaining the delay I would be more than 
> happy
> to accept any apologies and wait, but no Email has come.
>
>
> Find me on Twitter http://www.twitter.com/barkingbabs
> Barbara Wilson
> M: 07917710779
> T: 02887784046
> E: barkingbabs@xxxxxxxxxxxxxxx
> IM: creativeeyes@xxxxxxxxxxxxx
> Skype: creativeeyes
>
> ----- Original Message ----- 
> From: "Karl Proud" <karl@xxxxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Friday, July 24, 2009 11:23 AM
> Subject: [access-uk] Re: penfriend
>
>
>> Is it just me or does it seem that some people can't wait to tear apart
>> the
>> RNIB.  Up to now, I have placed an order for a product and have received 
>> a
>> phone call saying that their is a problem.  This happens to me loads of
>> times with other companies but somehow the RNIB is accused of letting me
>> down like they are a family friend!  I don't understand what this
>> continuous
>> slagging off of the RNIB is all about.  Maybe I haven't been blind long
>> enough, but it's a real mystery to me why people on the list talk about
>> them
>> like they are personally screwing up their lives - surely the RNIB can't
>> have such an important position in people's lives that a few problems 
>> with
>> supply should make such a difference.  It's not just the supply problems,
>> but the way some on this list have attacked the product for not doing
>> exactly what they want as if someone from the RNIB development team made
>> it
>> not quite perfect on purpose.  Anyway, maybe I can't have my 'member of
>> the
>> blind community' badge until i pour scorn on the RNIB - if that's the 
>> case
>> then I can live without it.
>>
>> Cheers
>> Karl
>> ----- Original Message ----- 
>> From: "Eleanor Burke" <eleanorburke@xxxxxxxxxxxxxx>
>> To: <access-uk@xxxxxxxxxxxxx>
>> Sent: Thursday, July 23, 2009 7:10 PM
>> Subject: [access-uk] Re: penfriend
>>
>>
>> Just another RNIB disappointment. Talking of which would anyone on the
>> list
>> be able to forward to me the e-mail address of the Chief Executive or
>> whatever he she is called of the RNIB? It is the same address for me off
>> list. eleanorburke.btinternet.com
>>
>> -original message-
>> Subject: [access-uk] Re: penfriend
>> From: "Carol Pearson" <carol.pearson29@xxxxxxxxxxxxxx>
>> Date: 24/07/2009 6:56 am
>>
>> No, no, no.  We weren't even told there was a delay either ...  I'm so
>> very
>> disappointed ...
>>
>> I ordered mine, I'm pretty sure, on the 7th July.
>>
>> --
>> Carol
>> carol.pearson29@xxxxxxxxxxxxxx
>>
>> ---- Original Message ----
>> From: "brian williams" <firstup@xxxxxxxxxxxx>
>> To: <access-uk@xxxxxxxxxxxxx>
>> Sent: Thursday, July 23, 2009 1:02 PM
>> Subject: [access-uk] penfriend
>>
>>> Well I ordered the penfriend 2 weeks ago. As the
>>> confirmation email stated that delivery should be within
>>> 10 working day and it hasn't arrived, I telephoned the
>>> RNIB today for an update. Having read a couple of days
>>> ago on this list that orders should arrive with customers
>>> by the weekend, i am now informed that there is a delay
>>> from the manufacturers and I should call again in 7 days.
>>> Has anyone else on the list received their order?  Brian
>>> ----- Original Message -----
>>> From: "Mann, Madleen" <Madleen.Mann@xxxxxxxxxxx>
>>> To: <access-uk@xxxxxxxxxxxxx>
>>> Sent: Thursday, July 23, 2009 12:43 PM
>>> Subject: [access-uk] reply Milestone 312 for scott
>>>
>>>
>>>> Hi Scott,
>>>>
>>>> As I said before, we are not advising use of line-in
>>>> devices with the 312 at the moment because the socket outputs a small
>>>> voltage
>>>> to run condenser mics, and although very low, there is a possibility
>>>> that
>>>> this could adversely affect external devices.  The manufacturer is
>>>> aware of this and we have discussed that all that would be needed would
>>>> be
>>>> an adjustable setting for the socket which would enable you to choose
>>>> either line-in or external mic.  This would need just a small firmware
>>>> change of the type that can be carried out very easily with the 312.
>>>>
>>>> As regards voice recordings onto the memory card, you
>>>> simply select external memory and navigate to a folder, then record in
>>>> the usual way. If you don't choose a folder when you go to external
>>>> memory, your recordings will just be at the top level with the
>>>> folders.
>>>>
>>>>
>>>> -----Original Message-----
>>>> From: access-uk@xxxxxxxxxxxxx
>>>> [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Scott C
>>>> Sent: 22 July 2009 16:14
>>>> To: access-uk@xxxxxxxxxxxxx
>>>> Subject: [access-uk] Re: milestone 312 question please?
>>>>
>>>> The 311 does record from line in and they claimed it
>>>> would retain all of 311's features.
>>>>
>>>> I'm appalled that it doesn't do this as it's the mane
>>>> thing I would use it for.
>>>>
>>>> How do you make it record on the sd card?
>>>>
>>>> Thanks for the help.  Scott.
>>>>
>>>> -----Original Message-----
>>>> From: Mann, Madleen - Email Address:
>>>> Madleen.Mann@xxxxxxxxxxx Sent On: 22/07/2009 16:03
>>>> Sent To: access-uk@xxxxxxxxxxxxx - Email Address:
>>>> access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: milestone 312 question
>>>> please?
>>>>
>>>> Hi,
>>>>
>>>> At the moment it's not suitable for line in recording
>>>> but suitable for external condensor microphones
>>>>
>>>> You can record on the external and internal memory.
>>>>
>>>> Any questions, please don't hesitate to ask.
>>>>
>>>> Best wishes, madleen
>>>>
>>>> -----Original Message-----
>>>> From: access-uk@xxxxxxxxxxxxx
>>>> [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Scott C
>>>> Sent: 22 July 2009 15:56
>>>> To: access-uk@xxxxxxxxxxxxx
>>>> Subject: [access-uk] milestone 312 question please?
>>>>
>>>> Hi folks.  Does anyone know how you get the new
>>>> milestone to record from line in?
>>>>
>>>> Also does it record on the sd card still?
>>>> If so how?
>>>>
>>>>  Thanks, Scott.Nâ?°^j÷­â?¦Ã©b²Ã-%â?°Ã?(žÃ~^Å
>>>> ižv&­z\Ÿ¢YhÃ,)à -)äâ"¢Â¨Â¥Â¶â?
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>>>> ²æãyÃ<}ª®Ã?u©²Ã?zÃsqÃ?²éz«²Ã-yé²Ã>®
>>>> ¶y+�ç
>>>>
>>>>
>>>> --
>>>> DISCLAIMER:
>>>>
>>>> NOTICE: The information contained in this email and any
>>>> attachments is confidential and may be privileged.  If you are not the
>>>> intended recipient you should not use, disclose, distribute or
>>>> copy any of the content of it or of any attachment; you are requested 
>>>> to
>>>> notify the sender immediately of your receipt of the email and then
>>>> to delete it and any attachments from your system.
>>>>
>>>> RNIB endeavours to ensure that emails and any
>>>> attachments generated by its staff are free from viruses or other
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>>>> transmitted. We therefore recommend you scan all attachments.
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>>>> Please note that the statements and views expressed in
>>>> this email and any attachments are those of the author and do not
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>>>>
>>>> RNIB Registered Charity Number: 226227
>>>>
>>>> Website: http://www.rnib.org.uk
>>>>
>>>>
>>>>
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