Hi Group.
My husband and I downloaded the latest update towards the end of last week and
were surprised and dismayed not to be able to use the SkyPlus app. I have
removed it from my phone but my husband can't even get the TV guide to work
now.
I contacted Sky and am having Sky Q installed in a coupe of weeks' time.
Fortunately I also have an iPad on which I have not yet installed the update so
we can still record and also access our recordings.
I fear that the result of this update will not be reversed. I warned friends
who I know use the app not !update just now.
There are going to be many disappointed users but I am not sure what Sky can do
about it. I contemplated calling the accessible number but thought they could
probably do nothing either.
Mandy.
Sent from my iPhone
On 2 Apr 2017, at 14:49, John Farley (Redacted sender "john_farley" for** To leave the list, click on the immediately-following link:-
DMARC) <dmarc-noreply@xxxxxxxxxxxxx> wrote:
Many thanks Steve.
Regards, John
Tel: +44 (0) 1442 259243
Mob: +44 (0) 7815 056076
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Steve Nutt
Sent: Sunday, April 02, 2017 12:20 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: iPhone 6 and the Sky+ App
Hi John,
I believe it's a problem with the Sky Plus app and the update. The Sky Q
app continues to work, but I believe Plus is broken. I would contact Sky.
All the best
Steve
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
John Farley (Redacted sender "john_farley" for DMARC)
Sent: 01 April 2017 14:05
To: access uk <access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] iPhone 6 and the Sky+ App
Hello list,
I updated my iPhone 6 to the latest IOS, 10.3 yesterday.
I have now found that the Sky+ app now does not work fully using Voice Over.
When in the Planner part of the app there is no longer any speech available
when trying to view and initiate programs which have been recorded on the
Sky+ unit.
The TV guide does still work as before.
Has this behaviour been noted by anyone else?
I would like to get back to Sky on this but would like to understand if it
is a problem with my usage rather than the app itself.
Regards, John
Tel: +44 (0) 1442 259243
Mob: (0) +44 7815 056076
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