[access-uk] Re: iPhone 6 and the Sky+ App

  • From: "Barry Hill" <dmarc-noreply@xxxxxxxxxxxxx> (Redacted sender "barry.hill3" for DMARC)
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Mon, 3 Apr 2017 16:28:33 +0100

No, not the Sky Q.  That's in London.  The place I'm working with is Leeds.
Think you'll have to go through usual channels for that one.

Cheers

Barry

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Steve Nutt
Sent: 03 April 2017 4:20 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: iPhone 6 and the Sky+ App

Hi Barry,

Do you have an inside track to the Sky Q developers as well? Crashes on
Android.

All the best

Steve

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Barry Hill (Redacted sender "barry.hill3" for DMARC)
Sent: 03 April 2017 15:19
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: iPhone 6 and the Sky+ App

I've got an inside track to the developers, so I'll send them a report this
week.  I'd appreciate any problems that any of you are having that I can
highlight besides the Planner.

Cheers

Barry


-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Steve Nutt
Sent: 03 April 2017 8:35 AM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: iPhone 6 and the Sky+ App

Hi Mandy,

Please do call the accessibility number, they will report it.  I certainly
have, even though I no longer use Sky Plus and the more voices report it, I
think the quicker it may get fixed.

Thanks.

All the best

Steve

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Mandy Clayton
Sent: 02 April 2017 15:51
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: iPhone 6 and the Sky+ App

Hi Group. 

My husband and I downloaded the latest update towards the end of last week
and were surprised and dismayed not to be able to use the SkyPlus app. I
have removed it from my phone but my husband can't even get the TV guide to
work now. 

I contacted Sky and am having Sky Q installed in a coupe of weeks' time.
Fortunately I also have an iPad on which I have not yet installed the update
so we can still record and also access our recordings. 

I fear that the result of this update will not be reversed.  I warned
friends who I know use the app not !update just now. 
There are going to be many disappointed users but I am not sure what Sky can
do about it.  I contemplated calling the accessible number but thought they
could probably do nothing either. 

Mandy. 

Sent from my iPhone

On 2 Apr 2017, at 14:49, John Farley (Redacted sender "john_farley" 
for
DMARC) <dmarc-noreply@xxxxxxxxxxxxx> wrote:

Many thanks Steve.



Regards, John

Tel: +44 (0) 1442 259243
Mob: +44 (0) 7815 056076



-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On ;
Behalf Of Steve Nutt
Sent: Sunday, April 02, 2017 12:20 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: iPhone 6 and the Sky+ App

Hi John,

I believe it's a problem with the Sky Plus app and the update.  The 
Sky Q app continues to work, but I believe Plus is broken.  I would
contact Sky.

All the best

Steve

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On ;
Behalf Of John Farley (Redacted sender "john_farley" for DMARC)
Sent: 01 April 2017 14:05
To: access uk <access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] iPhone 6 and the Sky+ App

Hello list,

I updated my iPhone 6 to the latest IOS, 10.3 yesterday.

I have now found that the Sky+ app now does not work fully using Voice
Over.
When in the Planner part of the app there is no longer any speech 
available when trying to view and initiate programs which have been 
recorded on the
Sky+ unit.
The TV guide does still work as before.
Has this behaviour been noted by anyone else?

I would like to get back to Sky on this but would like to understand 
if it is a problem with my usage rather than the app itself.

Regards, John

Tel: +44 (0) 1442 259243
Mob: (0) +44 7815 056076


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