You could try going to Tools, Options, Delete... then Delete All to delete cached files, cookies, and stored passwords. You could also try loading IE7 with no add-ons: go to Start, All Programs, Accessories, System Tools, then Internet Explorer (No Add-Ons).
How did you verify that your username and password were typed in correctly? You might have a key sticking on your keyboard.
-- Benjamin Hawkes-Lewis valerie pickles wrote:
Hi Steve,Thanks for that. I will certainly go back toTesco and just hope they can sort it out. Best wishes,Valerie.----- Original Message ----- From: "Steve Nutt" <steve@xxxxxxxxxxxxxx>To: <access-uk@xxxxxxxxxxxxx> Sent: Sunday, May 27, 2007 4:20 PM Subject: [access-uk] Re: Tesco Online Shop Hi Valerie, Actually, if you have IE 7, offline content is no longer an option, so what you did is now correct. I would contact Tesco if I were you. All the best Steve -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of valerie pickles Sent: 27 May 2007 16:04 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Tesco Online Shop Hi Steve, Yes, I've now deleted all cookies but am not sure what you mean by offline content. Still can't sign in but before contacting Tesco again perhaps you could enlighten me as to how to delete offline content. Valerie.----- Original Message ----- From: "Steve Nutt" <steve@xxxxxxxxxxxxxx>To: <access-uk@xxxxxxxxxxxxx> Sent: Tuesday, May 22, 2007 9:14 PM Subject: [access-uk] Re: Tesco Online Shop Hi Valerie, Did you also delete cookies and all offline content? All the best Steve -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of valerie pickles Sent: 22 May 2007 18:58 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Tesco Online Shop Hi Steve, I've followed your instructions but unfortunately it hasn't solved the problem. I just can't understand it because it's been OK ever since I started shopping with Tesco over a year ago. Asda works fine and so does every other shopping site I'm registered with. I'll just have to get back to Tesco to see if they can sort it out. Thanks anyway, Valerie.----- Original Message ----- From: "Steve Nutt" <steve@xxxxxxxxxxxxxx>To: <access-uk@xxxxxxxxxxxxx> Sent: Saturday, May 19, 2007 11:29 PM Subject: [access-uk] Re: Tesco Online Shop Hi Valerie, Try the following:- 1. Go into Internet Explorer. 2. Go to Tools, Alt-T, then Options, O. 3. Now tab to delete, and press space on it, it is a button. Follow the prompts. This will delete temporary Internet files from IE. 4. Having done that, tab to OK, and space on it. I have found this cures the problem for me if I get this one, or if Angie my wife, gets it. All the best Steve -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of valerie pickles Sent: 19 May 2007 19:19 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Tesco Online Shop Hi all, I've been shopping with Tesco now for over a year without any problem, but last week when I tried to sign in the message came up: Sorry we could not sign you in, try using a different email address and password. I tried again several times but the result was the same. My email address and passwork were definitely typed in correctly so I decided to try to sign in on my computer at work and I was signed in straight away. I rang tesco.com and they were also able to sign me in at their end. They recommended changing a few settings in internet options but that hasn't worked. I'm wondering if anyone else has had this problem. Any ideas? Valerie Pickles. ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
