Hi Valerie, Try the following:- 1. Go into Internet Explorer. 2. Go to Tools, Alt-T, then Options, O. 3. Now tab to delete, and press space on it, it is a button. Follow the prompts. This will delete temporary Internet files from IE. 4. Having done that, tab to OK, and space on it. I have found this cures the problem for me if I get this one, or if Angie my wife, gets it. All the best Steve -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of valerie pickles Sent: 19 May 2007 19:19 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Tesco Online Shop Hi all, I've been shopping with Tesco now for over a year without any problem, but last week when I tried to sign in the message came up: Sorry we could not sign you in, try using a different email address and password. I tried again several times but the result was the same. My email address and passwork were definitely typed in correctly so I decided to try to sign in on my computer at work and I was signed in straight away. I rang tesco.com and they were also able to sign me in at their end. They recommended changing a few settings in internet options but that hasn't worked. I'm wondering if anyone else has had this problem. Any ideas? Valerie Pickles. ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq