Hi Richard, What image are they asking you to select and why. To register, all you have to do is enter your email address and post code. Are you telling us that Tesco now have a Captcha system? Tom. ----- Original Message ----- From: Richard Godfrey-McKay To: access-uk@xxxxxxxxxxxxx Sent: Sunday, July 03, 2011 4:38 PM Subject: [access-uk] TESCO ONLINE BANKING PROBLEM Hi, While being talked through the latest attempt to restore my Tesco online account - following their change of systems - I was asked to select an image. When the operator appreciated the difficulty (which he would have anticipated had he read the notes in advance) I was told that I'd have to use the telephone service instead. Clearly that's not right, and I wondered if others had encountered the problem - and if so how it was resolved. Richard Richard Godfrey-McKay Telephone: 01738-445 880 Mobile: 07791 452 593