Hi, While being talked through the latest attempt to restore my Tesco online account - following their change of systems - I was asked to select an image. When the operator appreciated the difficulty (which he would have anticipated had he read the notes in advance) I was told that I'd have to use the telephone service instead. Clearly that's not right, and I wondered if others had encountered the problem - and if so how it was resolved. Richard Richard Godfrey-McKay Telephone: 01738-445 880 Mobile: 07791 452 593