I believe that the sad fact is that it will only be the adverse publicity which results from a successful Equality Act case (such as the Wallmart judgment in the States) which will make large organisations take Disability discrimination matters more seriously. We need someone - or an organisation - with a pocket deep enough to fund the action. any takers? Richard Richard Godfrey-McKay Telephone: 01738-445 880 Mobile: 07791 452 593 _____ From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Iain Lackie Sent: 03 July 2011 20:10 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: TESCO ONLINE BANKING PROBLEM Is it really worth reporting anything to Fix The Web? Iain From: Tom <mailto:tlorimer@xxxxxxxxxxxxxxxx> Sent: Sunday, July 03, 2011 7:51 PM To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: TESCO ONLINE BANKING PROBLEM Hi Richard, I know it's a Sunday but i'm still going to say that it's bloody stupid expecting a blind person to select an image on the screen. I would report them to Fix the Web and let them take it up with Tesco. You'll find the link to Fix the Web near the top of my home page. www.whitestick.co.uk I had a look at the registration screen but couldn't get to the next page as I couldn't enter any details. I'm not a Jaws user, but can't Jaws find the ascii number of the graphic. If you could name the graphic then it might be possible to find it more easily. Tom. ----- Original Message ----- From: Richard Godfrey-McKay <mailto:richard@xxxxxxxxxxxxxxxxxxx> To: access-uk@xxxxxxxxxxxxx Sent: Sunday, July 03, 2011 7:41 PM Subject: [access-uk] Re: TESCO ONLINE BANKING PROBLEM Tom, I've been registered with the Bank for about a year. Recently the Tesco Bank services, which used to be provided for Tesco by RBS, were brought in-house. That appeared to require resetting security, and one of the questions was to select the image you wanted as identification; I think that must be so that you know that you're on the right Tesco site. I'm not sure exactly what's involved yet, but whatever the system is, it's not acceptable that the front line staff don't know how to advise blind customers how to deal with the system - if indeed we can! Richard Richard Godfrey-McKay Telephone: 01738-445 880 Mobile: 07791 452 593 _____ From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Tom Sent: 03 July 2011 19:34 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: TESCO ONLINE BANKING PROBLEM Hi Richard, What image are they asking you to select and why. To register, all you have to do is enter your email address and post code. Are you telling us that Tesco now have a Captcha system? Tom. ----- Original Message ----- From: Richard Godfrey-McKay <mailto:richard@xxxxxxxxxxxxxxxxxxx> To: access-uk@xxxxxxxxxxxxx Sent: Sunday, July 03, 2011 4:38 PM Subject: [access-uk] TESCO ONLINE BANKING PROBLEM Hi, While being talked through the latest attempt to restore my Tesco online account - following their change of systems - I was asked to select an image. When the operator appreciated the difficulty (which he would have anticipated had he read the notes in advance) I was told that I'd have to use the telephone service instead. Clearly that's not right, and I wondered if others had encountered the problem - and if so how it was resolved. Richard Richard Godfrey-McKay Telephone: 01738-445 880 Mobile: 07791 452 593