[access-uk] Re: Strange problem, please help!!

  • From: <Clive.Lever@xxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Thu, 6 Jan 2011 13:11:53 -0000

Have they tried putting the SIM card into a phone which doesn't have TALX on 
it.  If they still get the same error message, then TALX is innocent.  

Best,
Clive

 


          
Clive Lever
Diversity Advisor
01622 221163 (extension 7000 1163) Room 1.15, Sessions House, County Hall, 
Maidstone, ME14 1XQ.
Diversity is a strength and we will value and harness difference for the 
benefit of all service users, the individual and KCC. 
 
 
 

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of 
Jackie Cairns
Sent: 06 January 2011 13:09
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Strange problem, please help!!

All, our phones are unlocked and unbranded, that's the way we've always 
preferred it.  It would have been my first port of call if it had been locked, 
to get it unlocked.

The weird thing is that Talks tells you the SIM card is invalid, then hangs, or 
goes round in a loop by switching itself off and back on again, resulting in 
the same message.  The guy in the O2 store yesterday said he'd never seen 
anything like that before.  He said you normally just waited until the next 
day, then turned on the phone, and it worked.  This is now two SIM cards and 
two days later, and I'm beginning to feel quite loopy as I can't think of 
anything else to try.  The minute you tell Customer Services anything about 
Talks when they suggest a factory reset, they get confused.  Nothing new there 
then!!

It's a nuisance because I would like to go to O2 and benefit from a better 
signal, cheaper tariff and make the most of the free O2 to O2 calls as most 
people I know are on that network.  But if they can't get me up and running, it 
seems peculiar as my account and monthly plan are all set up, and my mobile 
number ported over.

Confuzzled!!


Kind Regards,

Jackie Cairns
J&M Work-Ability

jandm@xxxxxxxxxxxxxxxxxx
www.work-ability.co.uk
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of 
Mike Moore
Sent: 06 January 2011 12:56
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Strange problem, please help!!

Jackie,

Where did you get your phone? Is it one supplied from Vodafone?

Regards,

Mike 

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of 
Jackie Cairns
Sent: 06 January 2011 12:38
To: access-uk@xxxxxxxxxxxxx; talks-uk@xxxxxxxxxxxxx
Subject: [access-uk] Strange problem, please help!!

Please bear with me all while I explain my problem, and apologies for 
cross-posting to the two lists in the hope some of you may be able to come up 
with suggestions.

Until recently, I have been on a SIM only contract with Vodafone, and have 
never encountered any difficulties with their service.  But since moving to 
Northern Ireland, my signal hasn't been brilliant, and most people here 
recommend O2 as their preferred network for that very reason.

On 23 December, therefore, I chose an O2 Simplicity tariff.  This is a 12-month 
SIM only contract which gives me 600 minutes, unlimited texts, and free O2 to 
O2 calls, all for £15 per month.  This is better than my Vodafone deal.  With 
this in mind, therefore, O2 said they would send out the SIM card, that I 
should put it in my phone, and be up and running within 24 hours.  I also 
wanted to take my Vodafone number with me, so ordered a PAC code from them, and 
gave this to O2.  All sorted!

Well, due to the weather, the holiday and disrupted postal services, I never 
received the SIM card.  My code was ported across to O2 on 4 January, and I 
needed an O2 3G pay monthly card to use the phone.  So a friend of mine popped 
into an O2 store for me on Tuesday, got the card I required, brought it back to 
me, where I registered the number on the back of it with O2 Customer Services.  
But when the alleged 24 hours to take effect were up yesterday, all I kept 
getting when I switched my phone on was "SIM card not valid".

The same friends very kindly drove me to the same O2 store yesterday afternoon, 
where they swapped the card for a new one in case it was duff.
They rang O2 Customer Services on my behalf, and registered the SIM they had 
given me with my account.

I have today put the card into my phone, switched it on, and am getting the 
same message: "SIM card not valid".  O2 say it can take 24 hours for it to go 
live, but that it normally does so much sooner than that.  I have tried the 
same card in Martin's phone, and the same thing happens, so it eliminates my 
handset being faulty.

Right, end of story, except does anyone have any ideas what I could do to try 
anything useful in the meantime?  I can't see Talks having anything to do with 
this, but would its presence make a difference?  O2 suggested setting the phone 
back to factory defaults, but I don't want to do so as I will lose Talks and 
everything else on the phone.

Any help very much appreciated, and has anyone else had a similar problem from 
which I might at least draw comfort I'm not going mad?

Many thanks, and apologies for the rant!

Kind Regards,

Jackie Cairns
J&M Work-Ability

jandm@xxxxxxxxxxxxxxxxxx
www.work-ability.co.uk

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