All, our phones are unlocked and unbranded, that's the
way we've always preferred it. It would have been my
first port of call if it had been locked, to get it
unlocked.
The weird thing is that Talks tells you the SIM card is
invalid, then hangs, or goes round in a loop by switching
itself off and back on again, resulting in the same
message. The guy in the O2 store yesterday said he'd
never seen anything like that before. He said you
normally just waited until the next day, then turned on
the phone, and it worked. This is now two SIM cards and
two days later, and I'm beginning to feel quite loopy as
I can't think of anything else to try. The minute you
tell Customer Services anything about Talks when they
suggest a factory reset, they get confused. Nothing new
there then!!
It's a nuisance because I would like to go to O2 and
benefit from a better signal, cheaper tariff and make the
most of the free O2 to O2 calls as most people I know are
on that network. But if they can't get me up and
running, it seems peculiar as my account and monthly plan
are all set up, and my mobile number ported over.
Confuzzled!!
Kind Regards,
Jackie Cairns
J&M Work-Ability
jandm@xxxxxxxxxxxxxxxxxx
www.work-ability.co.uk
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx
[mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Mike Moore
Sent: 06 January 2011 12:56
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Strange problem, please help!!
Jackie,
Where did you get your phone? Is it one supplied from
Vodafone?
Regards,
Mike
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx
[mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Jackie
Cairns
Sent: 06 January 2011 12:38
To: access-uk@xxxxxxxxxxxxx; talks-uk@xxxxxxxxxxxxx
Subject: [access-uk] Strange problem, please help!!
Please bear with me all while I explain my problem, and
apologies for cross-posting to the two lists in the hope
some of you may be able to come up with suggestions.
Until recently, I have been on a SIM only contract with
Vodafone, and have never encountered any difficulties
with their service. But since moving to Northern
Ireland, my signal hasn't been brilliant, and most people
here recommend O2 as their preferred network for that
very reason.
On 23 December, therefore, I chose an O2 Simplicity
tariff. This is a 12-month SIM only contract which gives
me 600 minutes, unlimited texts, and free O2 to O2 calls,
all for £15 per month. This is better than my Vodafone
deal. With this in mind, therefore, O2 said they would
send out the SIM card, that I should put it in my phone,
and be up and running within 24 hours. I also wanted to
take my Vodafone number with me, so ordered a PAC code
from them, and gave this to O2. All sorted!
Well, due to the weather, the holiday and disrupted
postal services, I never received the SIM card. My code
was ported across to O2 on 4 January, and I needed an O2
3G pay monthly card to use the phone. So a friend of
mine popped into an O2 store for me on Tuesday, got the
card I required, brought it back to me, where I
registered the number on the back of it with O2 Customer
Services. But when the alleged 24 hours to take effect
were up yesterday, all I kept getting when I switched my
phone on was "SIM card not valid".
The same friends very kindly drove me to the same O2
store yesterday afternoon, where they swapped the card
for a new one in case it was duff. They rang O2 Customer
Services on my behalf, and registered the SIM they had
given me with my account.
I have today put the card into my phone, switched it on,
and am getting the same message: "SIM card not valid".
O2 say it can take 24 hours for it to go live, but that
it normally does so much sooner than that. I have tried
the same card in Martin's phone, and the same thing
happens, so it eliminates my handset being faulty.
Right, end of story, except does anyone have any ideas
what I could do to try anything useful in the meantime?
I can't see Talks having anything to do with this, but
would its presence make a difference? O2 suggested
setting the phone back to factory defaults, but I don't
want to do so as I will lose Talks and everything else on
the phone.
Any help very much appreciated, and has anyone else had a
similar problem from which I might at least draw comfort
I'm not going mad?
Many thanks, and apologies for the rant!
Kind Regards,
Jackie Cairns
J&M Work-Ability
jandm@xxxxxxxxxxxxxxxxxx
www.work-ability.co.uk
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