[access-uk] Re: Strange problem, please help!!

  • From: Elliott Barnes <elliottabarnes@xxxxxxxxxxxxxx>
  • To: access-uk@xxxxxxxxxxxxx
  • Date: Thu, 6 Jan 2011 15:26:47 +0000

Talks wouldn't be the problem here; it's not tied to your sim in any
way what soever, unless of course you have a sim licence, but that
still wouldn't force your phone to display the message that you
mentioned above.
The only similar message that I've seen is "sim card registration
failed", and the only times that I've seen this message is when I
switched tarrifs on O2, and then more recently when I changed my
number from O2 to Orange.
As George pointed out above, your phone could in deed be tied to your
sim, which would complicate the situation somewhat. However, if
someone at O2 tries the same sim and they're getting the exact same
message, I'd just suggest waiting for a couple more days.
Just out of interest, which phone is this that you're having problems with?

Thanks, and good luck. :)

On 06/01/2011, Ankers, Dave (UK) <Dave.Ankers@xxxxxxxxxxxxxx> wrote:
> Hi Jackie,
>
> I switched to O2 recently, with no problems and I too use TALKS.
>
> I bought the SIM from the shop for £10 with the unlimited option, so the
> phone at least worked, then acquired the PAC code, passed this on to O2, and
> a week later, my old phone number transferred over.
>
> I then added the Calls 50 bolt on for £7.99 a month, and when my 50 minutes
> are up, it reverts back to the unlimited tariff until the bolt on renewal
> date.
>
> HTH
>
> Cheers
>
> Regards
>
> Dave Ankers
>
> Please bear with me all while I explain my problem, and apologies for
> cross-posting to the two lists in the hope some of you may be able to come
> up with suggestions.
>
> Until recently, I have been on a SIM only contract with Vodafone, and have
> never encountered any difficulties with their service.  But since moving to
> Northern Ireland, my signal hasn't been brilliant, and most people here
> recommend O2 as their preferred network for that very reason.
>
> On 23 December, therefore, I chose an O2 Simplicity tariff.  This is a
> 12-month SIM only contract which gives me 600 minutes, unlimited texts, and
> free O2 to O2 calls, all for £15 per month.  This is better than my Vodafone
> deal.  With this in mind, therefore, O2 said they would send out the SIM
> card, that I should put it in my phone, and be up and running within 24
> hours.  I also wanted to take my Vodafone number with me, so ordered a PAC
> code from them, and gave this to O2.  All sorted!
>
> Well, due to the weather, the holiday and disrupted postal services, I never
> received the SIM card.  My code was ported across to O2 on 4 January, and I
> needed an O2 3G pay monthly card to use the phone.  So a friend of mine
> popped into an O2 store for me on Tuesday, got the card I required, brought
> it back to me, where I registered the number on the back of it with O2
> Customer Services.  But when the alleged 24 hours to take effect were up
> yesterday, all I kept getting when I switched my phone on was "SIM card not
> valid".
>
> The same friends very kindly drove me to the same O2 store yesterday
> afternoon, where they swapped the card for a new one in case it was duff.
> They rang O2 Customer Services on my behalf, and registered the SIM they had
> given me with my account.
>
> I have today put the card into my phone, switched it on, and am getting the
> same message: "SIM card not valid".  O2 say it can take 24 hours for it to
> go live, but that it normally does so much sooner than that.  I have tried
> the same card in Martin's phone, and the same thing happens, so it
> eliminates my handset being faulty.
>
> Right, end of story, except does anyone have any ideas what I could do to
> try anything useful in the meantime?  I can't see Talks having anything to
> do with this, but would its presence make a difference?  O2 suggested
> setting the phone back to factory defaults, but I don't want to do so as I
> will lose Talks and everything else on the phone.
>
> Any help very much appreciated, and has anyone else had a similar problem
> from which I might at least draw comfort I'm not going mad?
>
> Many thanks, and apologies for the rant!
>
> Kind Regards,
>
> Jackie Cairns
> J&M Work-Ability
>
> jandm@xxxxxxxxxxxxxxxxxx
> www.work-ability.co.uk
>
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-- 
Elliott.

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