Hi Barry,
Also, I thought all they had to do was update the LNBs on the dish, the dish
itself doesn't need changing, so I'm not really sure why some places can't
have it.
All the best
Steve
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From: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx> On Behalf Of
Redacted sender "barry.hill3" for DMARC
Sent: 18 September 2020 09:45
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Sky Plus Customers No Longer entitled to Engineer
Visits
I forgot to mention that there's a plug in specifically designed for
communal flats:
https://communaltv.sky.com/
Cheers
B
From: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx> On Behalf Of Ibrahim
Gucukoglu
Sent: 18 September 2020 7:31 AM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Sky Plus Customers No Longer entitled to Engineer
Visits
Hi Mark
I believe that it has been pointed out earlier in this message conversation
thread that not everyone can get sky Q because the sky Q System requires an
updated antenna which is not available to everyone. If you are unfortunate
enough to live in accommodation where sky is available but not sky Q, you
are stuck using old equipment which sky no longer supports seemingly. This
is a serious error on sky's part, they have to make provision for equipment
to be supported in those circumstances or in the worst case scenario
terminate the accounts of equipment/service users they can no longer
support. I believe that they are working on a Internet only service which I
understand will be rolled out in the near future. This will negate the need
to have a sky dish for those customers who cannot access book a dish for
whatever reason, though I know they have their sister brand NOW TV this
service will offer an over-the-top TV service similar to the satellite based
offering and hopefully with many of the same features.
Get Outlook for iOS <https://aka.ms/o0ukef>
_____
From: access-uk@xxxxxxxxxxxxx <mailto:access-uk@xxxxxxxxxxxxx>
<access-uk@xxxxxxxxxxxxx <mailto:access-uk@xxxxxxxxxxxxx> > on behalf of
dmarc-noreply@xxxxxxxxxxxxx <mailto:dmarc-noreply@xxxxxxxxxxxxx>
<dmarc-noreply@xxxxxxxxxxxxx <mailto:dmarc-noreply@xxxxxxxxxxxxx> >
Sent: Friday, September 18, 2020 6:39:46 AM
To: access-uk@xxxxxxxxxxxxx <mailto:access-uk@xxxxxxxxxxxxx>
<access-uk@xxxxxxxxxxxxx <mailto:access-uk@xxxxxxxxxxxxx> >
Subject: [access-uk] Re: Sky Plus Customers No Longer entitled to Engineer
Visits
Hi Darren
I'm not surprised that Sky are promoting the Sky Q over the old Sky + box.
Virgin don't support anything from their TiVo series 3 that came out in
2008, Microsoft don't support software older than ten years, Apple don't
support phones older than six years. At 14 years old, Sky + is older than
all of them. It's time to put it out to pasture. Sky Q is good and
accessible enough to use with the Voice Remote and Sky Go app, and it's
going to get better.
Cheers
B
From: access-uk@xxxxxxxxxxxxx <mailto:access-uk@xxxxxxxxxxxxx>
<access-uk@xxxxxxxxxxxxx <mailto:access-uk@xxxxxxxxxxxxx> > On Behalf Of
Darran Ross (Redacted sender "darran.ross" for DMARC)
Sent: 17 September 2020 2:44 PM
To: Access-UK <access-uk@xxxxxxxxxxxxx <mailto:access-uk@xxxxxxxxxxxxx> >
Subject: [access-uk] Sky Plus Customers No Longer entitled to Engineer
Visits
Hi List.
I'm just off the phone to sky's Accessibility Helpline where I've just been
given the above piece of info.
Apparently as I'm using an old sky Plus HD box I'll not be entitled to a
visit from an engineer should anything happen.
sky will happily continue to take my monthly subs, but so far as support
service for the box, tough!
I'm finding this very hard to believe, but the helpline operator was very
clear in his statement. Sky Plus HD box equals no engineer visits.
It would appear that Sky are now aggressively driving us all towards Sky Q,
whether we want it or not!
Darran
