Hi Barry what is this pllug in for communal flats supposed to do because we had
a sky engineer here earlier this year who said that if we were on the ground
floor we couldn’t have a q box because the sky dish wouldn’t hack it.Janet
From: Redacted sender "barry.hill3" for DMARC
Sent: Friday, September 18, 2020 9:44 AM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Sky Plus Customers No Longer entitled to Engineer
Visits
I forgot to mention that there’s a plug in specifically designed for communal
flats:
https://communaltv.sky.com/
Cheers
B
From: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx> On Behalf Of Ibrahim
Gucukoglu
Sent: 18 September 2020 7:31 AM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Sky Plus Customers No Longer entitled to Engineer
Visits
Hi Mark
I believe that it has been pointed out earlier in this message conversation
thread that not everyone can get sky Q because the sky Q System requires an
updated antenna which is not available to everyone. If you are unfortunate
enough to live in accommodation where sky is available but not sky Q, you are
stuck using old equipment which sky no longer supports seemingly. This is a
serious error on sky’s part, they have to make provision for equipment to be
supported in those circumstances or in the worst case scenario terminate the
accounts of equipment/service users they can no longer support. I believe that
they are working on a Internet only service which I understand will be rolled
out in the near future. This will negate the need to have a sky dish for those
customers who cannot access book a dish for whatever reason, though I know they
have their sister brand NOW TV this service will offer an over-the-top TV
service similar to the satellite based offering and hopefully with many of the
same features.
Get Outlook for iOS
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From: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx> on behalf of
dmarc-noreply@xxxxxxxxxxxxx <dmarc-noreply@xxxxxxxxxxxxx>
Sent: Friday, September 18, 2020 6:39:46 AM
To: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Re: Sky Plus Customers No Longer entitled to Engineer
Visits
Hi Darren
I’m not surprised that Sky are promoting the Sky Q over the old Sky + box.
Virgin don’t support anything from their TiVo series 3 that came out in 2008,
Microsoft don’t support software older than ten years, Apple don’t support
phones older than six years. At 14 years old, Sky + is older than all of them.
It’s time to put it out to pasture. Sky Q is good and accessible enough to
use with the Voice Remote and Sky Go app, and it’s going to get better.
Cheers
B
From: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx> On Behalf Of Darran
Ross (Redacted sender "darran.ross" for DMARC)
Sent: 17 September 2020 2:44 PM
To: Access-UK <access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Sky Plus Customers No Longer entitled to Engineer Visits
Hi List.
I'm just off the phone to sky's Accessibility Helpline where I've just been
given the above piece of info.
Apparently as I'm using an old sky Plus HD box I'll not be entitled to a visit
from an engineer should anything happen.
sky will happily continue to take my monthly subs, but so far as support
service for the box, tough!
I'm finding this very hard to believe, but the helpline operator was very clear
in his statement. Sky Plus HD box equals no engineer visits.
It would appear that Sky are now aggressively driving us all towards Sky Q,
whether we want it or not!
Darran
