Hi Tristam, Once again, I am aware of and accept what you say, but all you are doing is strengthening the case against Mesh! If you, Graham, myself, and I suspect, most on this list are aware of such problems, why oh why are Mesh, who surely are also aware of the problems,have not done, earlier, something to avoid them!!! [smile] Most customers are aware that during the last several years, there has been a rapid increase in research, development, and production of enhanced and new products in electronics, and the trouble call centres raise. There has certainly been enough publicity via various media about the complaints regarding call centres. Halifax call centres are in Ireland, Scottish power in Scotland, and Saimsburys in Ireland, and I have had no problems with them. I suspect that, has Graham pointed out, that Mesh, once one of the top producers, became complascent re their success, and this robbed them of the required incentive, not merely to keep in step with their competition, but to remain one of the top in the game. That is my last word on the subject!!! [smile] Kind regards, Gerry. Once again I am aware of, and accept and Hi Tristam, ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq