[access-uk] Re: Mesh computers
- From: "Tristram Llewellyn" <tris-l@xxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Thu, 3 May 2007 14:38:54 +0100
Mesh have been in the business a very long, long time indeed. The problem is
that the Support function in any business does not produce any revenue and is
therefore seen by accountant types as a cost to the business. Labour in
western countries is expensive because it has more rights associated with it,
the fewer the rights the cheaper the labour it is a fact of a globalised
economy. As a consequence with a certain size of business where the process
can be rationalised into a sort of cookbook set of answers and solutions it is
farmed out to those places where labour is cheaper (has fewer rights) and
therefore costs less. Whilst it is possible to some extent to circumvent a
linguistic barrier in face to face contact of non-technical nature it is not so
over a telephone line within a technical context especially where one end of
the call has a more limited grasp of English, and the other end of the call
(the user) a limited grasp of technicalities or for that matter even basic
understanding.
Regards.
Tristram Llewellyn
Sight and Sound Technology
Technical Support
www.sightandsound.co.uk
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