Hi Martin
What are the difficulties setting up, Can you confirm that you are able to
make a debit card payment off your dredit card bill by talking to a member
of the Halifax staff?
Best wishes
Henry
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx> On Behalf Of
Redacted sender "dudleym" for DMARC
Sent: 17 December 2018 10:52
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Making Credit card payments over the phone?
Halifax has telephone banking, I've paid my card this way, takes a bit of
setting up but you can speak to staff who can do this for you.
Martin
henry@xxxxxxxxxxxxxxxxxxxx recently said:-
Hi Steve
What I mean is using my debit card to make a payment off my Sainsburys
credit card bill over the phone by reading my debit card details to a
member of staff. hence why I am trying to find out the names of Credit
Card providers who offer this service to their visually impaired
customers.
Sainsburys have now stopped this and this can only be achieved via
their automated telephone service.
I do not have any problems using my credit card to purchase goods over
the phone.
Best wishes
Henry
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx> On Behalf Of
Steve Nutt
Sent: 15 December 2018 10:19
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Making Credit card payments over the phone?
Hi Henry,
What do you mean by make a payment over the phone? Do you mean to pay
the credit card bill?
If for example, you ring me, you can pay by credit card, so I'm not
sure what the problem is.
All the best
Steve
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx> On Behalf Of
henry@xxxxxxxxxxxxxxxxxxxx
Sent: 15 December 2018 09:47
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Making Credit card payments over the phone?
Morning Folks
Briefly, since earlier this year, owing to the introduction of an new
IVR system, Sainsburys have stopped allowing myself and other customers
to make a direct payment to their Sainsburys credit card over the
phone by speaking to a human being.
To access this new automated telephone system I have to key in my 16
digits credit card details and I am not being allowed sufficient time
to do this and end up in a never ending cycle.
I would like to ask other list members could they tell me the names of
their Credit card providers which allow them to make a payment over
the phone?
Thanking you in anticipation
Henry
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