I am quite happy to send a list of everything running on my computer to know if it conflicts with Jaws and Magic. I have the same programmes on my netbook as on the computer james reinstalled to. I have no reason to believe that my computer is not properly set up as it was set up for me at the time of purchase.
Eleanor----- Original Message ----- From: "Glenn Tookey" <Glenn.Tookey@xxxxxxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx> Sent: Monday, December 21, 2009 2:42 PM Subject: [access-uk] Re: Jaws 10 Problem with Installation
Eleanor, the common factor in all this is your computers. I think you needs to make sure they are properly set up and not running conflicting programmes or set up's, then your software should load up ok.Regards Glenn -----Original Message-----From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Eleanor BurkeSent: 21 December 2009 14:31 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Jaws 10 Problem with Installation Interesting indeed John. Actually I think I have the same problem with Magic too!!! Eleanor----- Original Message ----- From: "John Wilson" <j.wilson07@xxxxxxxxxxxxx>To: <access-uk@xxxxxxxxxxxxx> Sent: Monday, December 21, 2009 2:12 PM Subject: [access-uk] Re: Jaws 10 Problem with InstallationHello Eleanor, When I tried to install JAWS 10 I got the same kind of problem. It simply would not install and messed up my settings and old screenreader to some extent. I was unable to get to the bottom of the reason for this. Allother versions of JAWS up to that one and since installed OK, as does mostother software with the exception of Windows XP Sp3. BFN, John.----- Original Message ----- From: "Eleanor Burke" <eleanorburke@xxxxxxxxxxxxxx>To: <access-uk@xxxxxxxxxxxxx> Sent: Monday, December 21, 2009 1:20 PM Subject: [access-uk] Re: Jaws 10 Problem with InstallationI did indeed have Sight and Sound spend many many hours on my computer to get Windows XP and all my programmes and files restored. It was as the Director of the company would say, beyond their obligations. However, Istill have a netbook with the same problem!!! I cannot install Jaws 10 toit. It would most likely require a total reinstallation of OS and all myprogrammes etc on the netbook too but this is crazy. Odd though how I hadthe problem with two systems. Eleanor----- Original Message ----- From: "Hussein Patwa" <access-uk@xxxxxxxxxxxxxx>To: <access-uk@xxxxxxxxxxxxx> Sent: Monday, December 21, 2009 1:09 PM Subject: [access-uk] Re: Jaws 10 Problem with InstallationHi Eleanor, I do not use JAWS but am speaking from a general technical support perspective. Did Sight and Sound give you an idea as to what was wrong with your computer that could be hampering the JAWS installation? Although strictly general technical support for computers is probably beyond the remit of S&S, I would have thought a company which deals with computer products and particularly with people with disabilities on a daily basis, and by the very nature of computer products often having inter-dependencies, that they could have at least pointed you somewhat in the right direction. It could be one of many things: * A conflicting program such as another screen reader or access technology * A required Windows or platform update that is missing or an incorrect version * A computer setting that is preventing the installation or one or its routines from completing * Access controls This isn't a criticism of S&S by any means, but it does make it very hard to diagnose the problem (and more so as I don't have JAWS and know little of its quirks) without a rough idea of what could be wrong to begin with. S&S undoubtedly sell many products to many people, and equally so must have had many support requests over the years, so perhaps someone there has come across this before and could advise from direct experience? H.I have been told by Sight and Sound that the problem with my installation of Jaws 10 is related to my computers having problems rther than with Jaws 10. It is fair to say that Sight and Sound did get Jaws 10 working on one of my computers but I have a netbook and I cannot install it on that either!!! I did not purchase my computers from the same place nor did I purchase them at the same time. This leaves me very puzzled that I have two computers supposedly 'faulty' and not Jaws 10. My software was purchased back in September and I still cannot install this product on my NC10!!!! I do have Jaws 9.0 on the Netbook and had no problem installing it. Very strange. I do have a dongle and I think it is possible to run Jaws 10 from the dongle though I do not see why I should have to do this if my choice is to have the prodjuct installed. Anyone else experienced problems like this? Eleanor** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ______________________________________________________________________ This email has been scanned by the MessageLabs Email Security System. For more information please visit http://www.messagelabs.com/email ______________________________________________________________________ ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq