[access-uk] Re: Jaws 10 Problem with Installation
- From: Glenn Tookey <Glenn.Tookey@xxxxxxxxxxxxxxxxxxx>
- To: "access-uk@xxxxxxxxxxxxx" <access-uk@xxxxxxxxxxxxx>
- Date: Mon, 21 Dec 2009 14:42:22 +0000
Eleanor, the common factor in all this is your computers. I think you needs to
make sure they are properly set up and not running conflicting programmes or
set up's, then your software should load up ok.
Regards
Glenn
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Eleanor Burke
Sent: 21 December 2009 14:31
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Jaws 10 Problem with Installation
Interesting indeed John. Actually I think I have the same problem with
Magic too!!!
Eleanor
----- Original Message -----
From: "John Wilson" <j.wilson07@xxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Monday, December 21, 2009 2:12 PM
Subject: [access-uk] Re: Jaws 10 Problem with Installation
> Hello Eleanor,
>
> When I tried to install JAWS 10 I got the same kind of problem. It simply
> would not install and messed up my settings and old screenreader to some
> extent. I was unable to get to the bottom of the reason for this. All
> other versions of JAWS up to that one and since installed OK, as does most
> other software with the exception of Windows XP Sp3.
>
> BFN,
> John.
>
> ----- Original Message -----
> From: "Eleanor Burke" <eleanorburke@xxxxxxxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Monday, December 21, 2009 1:20 PM
> Subject: [access-uk] Re: Jaws 10 Problem with Installation
>
>
>>I did indeed have Sight and Sound spend many many hours on my computer to
>>get Windows XP and all my programmes and files restored. It was as the
>>Director of the company would say, beyond their obligations. However, I
>>still have a netbook with the same problem!!! I cannot install Jaws 10 to
>>it. It would most likely require a total reinstallation of OS and all my
>>programmes etc on the netbook too but this is crazy. Odd though how I had
>>the problem with two systems.
>>
>> Eleanor
>> ----- Original Message -----
>> From: "Hussein Patwa" <access-uk@xxxxxxxxxxxxxx>
>> To: <access-uk@xxxxxxxxxxxxx>
>> Sent: Monday, December 21, 2009 1:09 PM
>> Subject: [access-uk] Re: Jaws 10 Problem with Installation
>>
>>
>>> Hi Eleanor,
>>>
>>> I do not use JAWS but am speaking from a general technical support
>>> perspective.
>>>
>>> Did Sight and Sound give you an idea as to what was wrong with your
>>> computer that could be hampering the JAWS installation? Although
>>> strictly
>>> general technical support for computers is probably beyond the remit of
>>> S&S, I would have thought a company which deals with computer products
>>> and
>>> particularly with people with disabilities on a daily basis, and by the
>>> very nature of computer products often having inter-dependencies, that
>>> they could have at least pointed you somewhat in the right direction.
>>>
>>> It could be one of many things:
>>> * A conflicting program such as another screen reader or access
>>> technology
>>> * A required Windows or platform update that is missing or an incorrect
>>> version
>>> * A computer setting that is preventing the installation or one or its
>>> routines from completing
>>> * Access controls
>>>
>>> This isn't a criticism of S&S by any means, but it does make it very
>>> hard
>>> to diagnose the problem (and more so as I don't have JAWS and know
>>> little
>>> of its quirks) without a rough idea of what could be wrong to begin
>>> with.
>>> S&S undoubtedly sell many products to many people, and equally so must
>>> have had many support requests over the years, so perhaps someone there
>>> has come across this before and could advise from direct experience?
>>>
>>> H.
>>>
>>>> I have been told by Sight and Sound that the problem with my
>>>> installation
>>>> of Jaws 10 is related to my computers having problems rther than with
>>>> Jaws
>>>> 10. It is fair to say that Sight and Sound did get Jaws 10 working on
>>>> one
>>>> of my computers but I have a netbook and I cannot install it on that
>>>> either!!! I did not purchase my computers from the same place nor did
>>>> I
>>>> purchase them at the same time. This leaves me very puzzled that I
>>>> have
>>>> two computers supposedly 'faulty' and not Jaws 10. My software was
>>>> purchased back in September and I still cannot install this product on
>>>> my
>>>> NC10!!!! I do have Jaws 9.0 on the Netbook and had no problem
>>>> installing
>>>> it. Very strange. I do have a dongle and I think it is possible to
>>>> run
>>>> Jaws 10 from the dongle though I do not see why I should have to do
>>>> this
>>>> if my choice is to have the prodjuct installed. Anyone else
>>>> experienced
>>>> problems like this?
>>>>
>>>> Eleanor
>>>
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