Hi John and all following this thread, Through sheer determination and bloody-mindedness, and because I simply refuse to be beaten when something so straightforward can be achieved, I am hopeful. I decided to perform a hard reset by pressing the forward button on the front panel, and while holding it, pressing the reset button. Once the machine came alive again, I inserted a USB pen containing the three files which I had already downloaded and extracted from their zip folder. I shoved the pen in, chose to upgrade offline, and ... Well ... I am hopeful that it is sitting beside me updating as the display is giving me a good percentage now. I would just like to say that as I have the BrailleSense, and like taking notes and using its Braille facility with Kindle etc, I might just as well keep it and take advantage of any updates that do come our way. I do think it would be helpful if whoever sells this kit could notify customers or post to these lists that there are updates available. And I do fully agree with you that HumanWare's Braille support is very good, and why there are probably more Apex and BrailleNote users out there than those using BrailleSense. Well, I have cracked it, at last! Phew!! Kind regards, Jackie Brown Twitter: @thebrownsplace -----Original Message----- From: access-uk-bounce@xxxxxxxxxxxxx [mailto:access-uk-bounce@xxxxxxxxxxxxx] On Behalf Of john gallagher Sent: 25 June 2013 09:50 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Hims Sense note-takers upgrade hi there i think this is very very poor from a dealers point of view when you pay thousands for their products. i did sell my braille sense plus in favour of main stream technology though i still do use the apex where the back up from humanware is very good indeed. i seem to think though there is a way to do a reset then do the upgrade but there should be someone who could tell you what to do. i will have a look as i did write it down on my apex on how to do this. as paul said why have two software versions like the book sense the uk is always six weeks behind and it is such a pain to upgrade made me get the iphone and android set up which is far far cheaper to use and i must say now is getting better and better from a blind persons point of view. ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq