Hi Jackie I have now tried upgrading my Braille Sense both from a memory pen and online. It has failed. The first problem is that I downloaded the files and copied them to a memory pen but I could not find special files for the Braille Sense Plus QWERTY, which is the model I have. I thought I would try anyway, but Braille Sense said the file was invalid for my machine. When I tried updating online Braille Sense downloaded the 3 files and then said something like "this update is not executed in this period". I will contact Sight and Sound in the morning and let you, and everyone else, know what happens. I am using version 6.1, which is not the latest version, but the website has a note about upgrading from versions before 6.2, so that can't be the problem. Pele ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq