[access-uk] Help needed please
- From: "Wendy Mitchell" <wendy.mitchell6@xxxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Mon, 16 Jul 2007 11:07:42 +0100
Hi,
Please can someone help.
over the weekend my daughterinstalled the new BT home hub for me which has
installed all kinds of stuff from yahoo as well. I've uninstalled yahoo
messenger but i'm scared of taking too much off in case i make more problems.
When I restart my computer I have the following message come up.
SmartBridge Alerts: BTHelpNotifier.exe - Entry Point Not Found
The procedure entry point GetProcessImageFileNameW could not be located in the
dynamic link library PSAPI.DLL.
OK
i'm using windos XP home and the latest jaws.
The lapstops are connecting fine.
Also, when i go onto webpages i get that awful booming sound and it says the
windows cannnot find the page i've opened even though the page has opened in
front of me.
i've set firefox as my btowser but even when i go to internet exploerer the
home pages opened without the booming noise but anything in my favourites does
as i've stated above.
I've just spent a very frustrating half an hour trying to sort it with BT with
a woman who thingks i haven't got any internet and who i had terrible trouble
trying to understand, i don't think either of us understood each other because
she thought i didn't have any internet which i have even though i explained
about my message at startup and becuase i said that windows couldnt find my
pages and i'd told her i had the page in front of me, all i wanted to know was
how to stop the booming message and why its saying windows cannot find the page
even though it was in front of me..
If anyone can help me i'd be much appreciated.
From Wendy Mitchell.
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