Wendy I hate to tell you this, but from what I have read about BT broadband, they have some sort of tie up with Yahoo, so it may be part of the package you have signed up to. On another list someone else has had lots of trouble with BT, and has now changed to another service provider. The story may even be on Watchdog. Wendy _____ From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Wendy Mitchell Sent: 16 July 2007 11:08 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Help needed please Hi, Please can someone help. over the weekend my daughterinstalled the new BT home hub for me which has installed all kinds of stuff from yahoo as well. I've uninstalled yahoo messenger but i'm scared of taking too much off in case i make more problems. When I restart my computer I have the following message come up. SmartBridge Alerts: BTHelpNotifier.exe - Entry Point Not Found The procedure entry point GetProcessImageFileNameW could not be located in the dynamic link library PSAPI.DLL. OK i'm using windos XP home and the latest jaws. The lapstops are connecting fine. Also, when i go onto webpages i get that awful booming sound and it says the windows cannnot find the page i've opened even though the page has opened in front of me. i've set firefox as my btowser but even when i go to internet exploerer the home pages opened without the booming noise but anything in my favourites does as i've stated above. I've just spent a very frustrating half an hour trying to sort it with BT with a woman who thingks i haven't got any internet and who i had terrible trouble trying to understand, i don't think either of us understood each other because she thought i didn't have any internet which i have even though i explained about my message at startup and becuase i said that windows couldnt find my pages and i'd told her i had the page in front of me, all i wanted to know was how to stop the booming message and why its saying windows cannot find the page even though it was in front of me.. If anyone can help me i'd be much appreciated. From Wendy Mitchell.