Hi
I don't think you're alone. I've seen a couple of comments on social media
from IYP customers who are also experiencing issues. IYP doesn't rely on
accessing RNIB's servers and our Online Reading Service is working fine. I've
just successfully downloaded Peppa Pig!
We will get in touch with IYP too and let them know some customers are
experiencing difficulties.
Regards
Alison
Alison Long
Head of Consumer and Business Services
RNIB
Midgate House
Midgate
Peterborough
PE1 1TN
Tel 01733 375178 / 07967 960129
From: access-uk-bounce@xxxxxxxxxxxxx <access-uk-bounce@xxxxxxxxxxxxx> On Behalf
Of dmarc-noreply@xxxxxxxxxxxxx
Sent: 12 December 2020 15:26
To: access-uk@xxxxxxxxxxxxx
Subject: [EXTERNAL] [access-uk] In Your Pocket
CAUTION: External. Do not click links or open attachments unless you know the
content is safe.
________________________________
Hi All,
Is anyone using the IYP phone encountering any technical issues today? My wife
and I can not get our IYP's to do anything. Phone calls in or out, library
services, radio etc. Nothing works and we keep getting the error that it can
not connect to RNIB servers. I presume that there is some national RNIB issue?
We are both using the new Samsung X-Cover phones.
Steve
--
Keira is leading our Christmas Appeal this year to help other children with
vision impairment, just like her, to feel included in all the magic of
Christmas. Visit Keira’s Open Christmas hub
at
https://www.rnib.org.uk/donations-and-fundraising/christmas-appeal/open-christmas
to discover all the ways you can help us make this Christmas more open,
inclusive and accessible than ever.
--
DISCLAIMER:
NOTICE: The information contained in this email and any attachments is
confidential and may be privileged. If you are not the intended recipient you
should not use, disclose, distribute or copy any of the content of it or of any
attachment; you are requested to notify the sender immediately of your receipt
of the email and then to delete it and any attachments from your system.
RNIB endeavours to ensure that emails and any attachments generated by its
staff are free from viruses or other contaminants. However, it cannot accept
any responsibility for any such which are transmitted.
We therefore recommend you scan all attachments.
Please note that the statements and views expressed in this email and any
attachments are those of the author and do not necessarily represent those of
RNIB.
RNIB Registered Charity Number: 226227
Website: https://www.rnib.org.uk
