Hi Alison,
Thanks very much. Good luck with that. I’ve reported issues in the past and
get nowhere. It seems though, if there is an issue the IYP reports that it can
not connect to RNIB servers. If it no longer uses the RNIB server, it
shouldn’t really be saying that. Perhaps this is an old message that they need
to sort. As to my own issue, it now seems to be working. as well.
Kindest regards.
From: access-uk-bounce@xxxxxxxxxxxxx <access-uk-bounce@xxxxxxxxxxxxx> On Behalf
Of Alison Long
Sent: 13 December 2020 12:14
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: [EXTERNAL] In Your Pocket
Hi
I don’t think you’re alone. I’ve seen a couple of comments on social media
from IYP customers who are also experiencing issues. IYP doesn’t rely on
accessing RNIB’s servers and our Online Reading Service is working fine. I’ve
just successfully downloaded Peppa Pig!
We will get in touch with IYP too and let them know some customers are
experiencing difficulties.
Regards
Alison
Alison Long
Head of Consumer and Business Services
RNIB
Midgate House
Midgate
Peterborough
PE1 1TN
Tel 01733 375178 / 07967 960129
From: access-uk-bounce@xxxxxxxxxxxxx <mailto:access-uk-bounce@xxxxxxxxxxxxx>
<access-uk-bounce@xxxxxxxxxxxxx <mailto:access-uk-bounce@xxxxxxxxxxxxx> > On
Behalf Of dmarc-noreply@xxxxxxxxxxxxx <mailto:dmarc-noreply@xxxxxxxxxxxxx>
Sent: 12 December 2020 15:26
To: access-uk@xxxxxxxxxxxxx <mailto:access-uk@xxxxxxxxxxxxx>
Subject: [EXTERNAL] [access-uk] In Your Pocket
CAUTION: External. Do not click links or open attachments unless you know the
content is safe.
_____
Hi All,
Is anyone using the IYP phone encountering any technical issues today? My wife
and I can not get our IYP’s to do anything. Phone calls in or out, library
services, radio etc. Nothing works and we keep getting the error that it can
not connect to RNIB servers. I presume that there is some national RNIB issue?
We are both using the new Samsung X-Cover phones.
Steve
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<https://www.rnib.org.uk/donations-and-fundraising/christmas-appeal/open-christmas>
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