Hi Alison,
I’m glad all is well; Easy Reader is so convenient.
Mike
On 7 Jan 2019, at 14:12, Alison May <chrisalismay@xxxxxxxxx> wrote:
No great surprise here, it is my fault. I had somehow omitted two characters
from my password, or rather my login. Anyway, all is sorted and I am now
connected to easy reader. Very impressed.
Sent from my iPhone by Alison may
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On 7 Jan 2019, at 1:13 pm, Ibrahim Gucukoglu <igucukoglu@xxxxxxxxxxx> wrote:** To leave the list, click on the immediately-following link:-
Hi Alison.
The library card and pin number you should have received from the overdrive
team at RNIB should be entered exactly as presented to you in the email. To
test that these are working correctly, you can login to
www.rniboverdrive.com. Dolphin Easy Reader requires a separate registration
process; this is not related to the RNIB Overdrive service but rather
Dolphin who create an account for the product to store your library service
details, should you need to reinstall the app for any reason. If you are
still experiencing problems, please give the RNIB Technology for Life team a
call on 03031239999 and they will be able to guide you through these steps.
All the best, Ibrahim.
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx> On Behalf Of Alison
May
Sent: 07 January 2019 12:22
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Dolphin easy reader
I have thought about doing this, however I am going to doublecheck that my
login details are correct first. Thanks for the idea though.
Sent from my iPhone by Alison may
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On 7 Jan 2019, at 11:04 am, Michael Cassidy <mike.cassidy137@xxxxxxxxx>** To leave the list, click on the immediately-following link:-
wrote:
Hi alison,
If you continue to have difficulty, you may need to delete Easy Reader and
then re-download from the store.
Hth,
Mike
On 5 Jan 2019, at 17:23, Alison May <chrisalismay@xxxxxxxxx> wrote:
I will keep trying
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On 5 Jan 2019, at 5:05 pm, Iain Lackie <iainlackie@xxxxxxxxx> wrote:** To leave the list, click on the immediately-following link:-
My letters are all lowercase.
Iain
On 5 Jan 2019, at 4:07 pm, CJ&AA MAY <chrisalismay@xxxxxxxxx> wrote:** To leave the list, click on the immediately-following link:-
MMM Tried this too, Ian.
I'll try again later.
Do you remember whether the letters in your log-in were case-sensative?
Alison
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx> On Behalf Of
Iain Lackie
Sent: 05 January 2019 15:22
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Dolphin easy reader
I had a similar problem to this. I found that closing the app from the
app switcher and reopening it fixed the problem.
Iain
On 5 Jan 2019, at 2:13 pm, CJ&AA MAY <chrisalismay@xxxxxxxxx> wrote:** To leave the list, click on the immediately-following link:-
Thank you, Paul. When I downloaded the app I followed all the
instructions, including creating an e-mail account with Dolphin.
However, when I go through the list of available libraries, double
click on RNIB Overdrive and enter my membership details and pin number,
it keeps saying it can't connect with the library.
I've tried changing the letters from lower case to uppercase; I even
tried changing the o to a nought, just in case, but still it says it
cannot connect.
Who do you think I need to contact? RNIB or Dolphin?
I'll leave it a day or so in case it is them having a connection
problem, but really can't see what it is that I might be doing wrong.
Alison
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx> On Behalf Of
Paul Porter (Redacted sender "surfport" for DMARC)
Sent: 05 January 2019 10:14
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Dolphin easy reader
You need to create a Dolphin account then log into Overdrive with your
Overdrive details.
Paul
Sent from my iPhone
On 5 Jan 2019, at 09:48, Alison May <chrisalismay@xxxxxxxxx> wrote:** To leave the list, click on the immediately-following link:-
I am trying to sign up to the Dolphin easy reader app as I don’t
find the are N I B overdrive app particularly easy to use everything
has gone well until I have reached the point where I select the
overdrive library and then it asked for my username and password I
don’t know whether it wants my RNIB talking book library membership
details or whether it wants my OverDrive membership number and pin
number. It doesn’t seem to recognise either. Any help please?
Sent from my iPhone by Alison may
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