Hi alison,
If you continue to have difficulty, you may need to delete Easy Reader and then
re-download from the store.
Hth,
Mike
On 5 Jan 2019, at 17:23, Alison May <chrisalismay@xxxxxxxxx> wrote:
I will keep trying
Sent from my iPhone by Alison may
0777 315 8181
On 5 Jan 2019, at 5:05 pm, Iain Lackie <iainlackie@xxxxxxxxx> wrote:** To leave the list, click on the immediately-following link:-
My letters are all lowercase.
Iain
On 5 Jan 2019, at 4:07 pm, CJ&AA MAY <chrisalismay@xxxxxxxxx> wrote:** To leave the list, click on the immediately-following link:-
MMM Tried this too, Ian.
I'll try again later.
Do you remember whether the letters in your log-in were case-sensative?
Alison
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx> On Behalf Of Iain
Lackie
Sent: 05 January 2019 15:22
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Dolphin easy reader
I had a similar problem to this. I found that closing the app from the app
switcher and reopening it fixed the problem.
Iain
On 5 Jan 2019, at 2:13 pm, CJ&AA MAY <chrisalismay@xxxxxxxxx> wrote:** To leave the list, click on the immediately-following link:-
Thank you, Paul. When I downloaded the app I followed all the
instructions, including creating an e-mail account with Dolphin.
However, when I go through the list of available libraries, double click
on RNIB Overdrive and enter my membership details and pin number, it keeps
saying it can't connect with the library.
I've tried changing the letters from lower case to uppercase; I even tried
changing the o to a nought, just in case, but still it says it cannot
connect.
Who do you think I need to contact? RNIB or Dolphin?
I'll leave it a day or so in case it is them having a connection problem,
but really can't see what it is that I might be doing wrong.
Alison
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx> On Behalf Of Paul
Porter (Redacted sender "surfport" for DMARC)
Sent: 05 January 2019 10:14
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Dolphin easy reader
You need to create a Dolphin account then log into Overdrive with your
Overdrive details.
Paul
Sent from my iPhone
On 5 Jan 2019, at 09:48, Alison May <chrisalismay@xxxxxxxxx> wrote:** To leave the list, click on the immediately-following link:-
I am trying to sign up to the Dolphin easy reader app as I don’t find the
are N I B overdrive app particularly easy to use everything has gone well
until I have reached the point where I select the overdrive library and
then it asked for my username and password I don’t know whether it wants
my RNIB talking book library membership details or whether it wants my
OverDrive membership number and pin number. It doesn’t seem to recognise
either. Any help please?
Sent from my iPhone by Alison may
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