[access-uk] Re: Digital Switch Over Scheme
- From: "goshawk on horseback" <goshawk_on_horseback@xxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Sat, 14 Jul 2012 09:44:44 +0100
they didn't have me down either, I think this was the case with quite a few
people from what I have heard.
I just called them and asked them over the phone about accessible formats. the
scheme was widely advertised, so this was easy to do with out there info pack.
originally, they wanted that sort of proof from me also, but I told them
straight, that I didn't have it, hadn't for the last 16 years at least, but did
have an audio letter confirming my high rate mobility DLA, that had my NI
number on it, which they were willing to accept. so I made an mp3 of the tape,
e-mailed it over, and that was that.
they filled in the rest of my details over the phone, so no problems there
either.
I think with some of these desk jockeys, it is a case of being a bit acertive,
and making them think outside the box a bit.
Simon
----- Original Message -----
From: Eleanor Burke
To: access-uk@xxxxxxxxxxxxx
Sent: Saturday, July 14, 2012 9:09 AM
Subject: [access-uk] Re: Digital Switch Over Scheme
Interesting Simon I had to send BD8 proof. What I am saying is that I was
sent out a print agreement and information pack. Did not even know there was
an information pack so how could I have asked for it in accessable format?
Interestingly they did not have me on their database in any case as being blind
even though I have the 50% reduction on licence fee for blind people. They
said that my name was not on the list they got from Social Services.
----- Original Message -----
From: goshawk on horseback
To: access-uk@xxxxxxxxxxxxx
Sent: Saturday, July 14, 2012 5:34 AM
Subject: [access-uk] Re: Digital Switch Over Scheme
same here, once I asked, I got everything in accessible format, in my case
audio, and when it came to providing proof that I am registered blind, they
even accepted an mp3 of the audio format letter confirming that I had got my
high rate DLA mobility.
Simon
----- Original Message -----
From: roger.south@xxxxxxxxxx
To: access-uk@xxxxxxxxxxxxx
Sent: Friday, July 13, 2012 4:16 PM
Subject: [access-uk] Re: Digital Switch Over Scheme
Here in Brighton when the switchover was to happen the advertising was
that if you needed it in an alternative format there was a telephone number to
call to ask for it. We all here had no problem with the agency at all.
Roger
From: Eleanor Burke
Sent: Friday, July 13, 2012 3:59 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Digital Switch Over Scheme
Hi All
I am wondering if the digital switch over scheme has not provided me with
its information pack in an alternative format, whether they are in breach of
the DDA.
Eleanor
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