Sounds fair enough to me. I don't think it would be considered reasonable to expect them to somehow know you were visually impaired and also know what format you preferred. Cheers Alex From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of roger.south@xxxxxxxxxx Sent: 13 July 2012 16:16 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Digital Switch Over Scheme Here in Brighton when the switchover was to happen the advertising was that if you needed it in an alternative format there was a telephone number to call to ask for it. We all here had no problem with the agency at all. Roger From: Eleanor Burke <mailto:eleanorburke@xxxxxxxxxxxxxx> Sent: Friday, July 13, 2012 3:59 PM To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Digital Switch Over Scheme Hi All I am wondering if the digital switch over scheme has not provided me with its information pack in an alternative format, whether they are in breach of the DDA. Eleanor