[access-uk] Re: Blue screen
- From: "John Gregory" <jgm.gregory@xxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Sat, 29 Oct 2011 21:56:45 +0100
Hi Andy,
Wouldn't have thought that it would have been blue, would have thought that
it would have been as if the screen was turned off after shutting down. As
for the vertical blue lines, this suggests a screen problem, but as I
previously said, it is extremely difficult to tell remotely.
Is the laptop still under warranty? If it is, then you would probably be
better calling out the repair service from where you purchased the machine.
If not, then, again, folow Eleanor's advice and either give the RNIB a call
or pop into a local Curry's or PC World. If it had been a software or
operating system problem it may have been possible to sort this out, but I
suspect it is hardware.
John.
_____
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
ANDY COLLINS
Sent: 29 October 2011 17:44
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Blue screen
Hi John -
No, not dropped or damaged it in any way.
Unfortunately I don't have a VGA cable to hook up to the TV.
I think the most likely thing is that I have inadvertently use that key
combination with the function key, to turn off the screen. If this is indeed
the case, would the screen go blue, and appear to just have vertical blue
lines? -
Andy
----- Original Message -----
From: John <mailto:jgm.gregory@xxxxxxxxxxxx> Gregory
To: access-uk@xxxxxxxxxxxxx
Sent: Saturday, October 29, 2011 3:46 PM
Subject: [access-uk] Re: Blue screen
Hi Andy,
In addition to my original message below, just to clarify, you haven't
dropped the laptop recently have you? Anyway, a couple of things to try to
see if it is your lcd screen that is the problem, try connecting a monitor
or your TV to the VGA port on your laptop and get someone to take a look and
see if the monitor/TV displays properly. if that works, then it would
suggest that there is something wrong with the lcd screen on the laptop. It
is unlikely to be motherboard or video card problems as you indicated that
everything else is working apart from the display.
--- Original Message ---
It may be worthwhile taking Eleanor's advice and contacting the RNIB to see
if they have any solutions/advice.
Meanwhile, if you give me the details of your HP laptop, i.e. model No. and,
if you can find it, the type and model of video card installed, I will take
a look around and see if anyone else has had this problem and whether there
is a solution.
Cheers.
John.
_____
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
ANDY COLLINS
Sent: 29 October 2011 12:55
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Blue screen
Hi John -
Thanks for taking the time to go so thoroughly in to this.
I've no sight, that's why I was unaware of this until it was seen yesterday.
And, I've no idea what the function key plus, combination might be to reset
the screen, if this is the problem.
The screen is all blue, with blue vertical lines, that's all I know -
Andy
----- Original Message -----
From: John Gregory <mailto:jgm.gregory@xxxxxxxxxxxx>
To: access-uk@xxxxxxxxxxxxx
Sent: Saturday, October 29, 2011 11:44 AM
Subject: [access-uk] Re: Blue screen
Hi Andy,
Difficult to resolve such issues without actually having the machine to
hand. However, it would appear to be a screen display issue rather than
anything else.
Does your laptop have scree adjustment controls on the side or edge of the
screen? If so, it may be as simple as these having been disturbed
accidentally, i.e. contrast being turned up too high etc.
Another possibility is that the laptop has function key operations which
switch it to another mode or screen display, i.e. pressing and holding down
the 'FN' key and pressing another key. These are toddle keys, so pressing
the same combination would reverse the function.
Don't know whether you can read the labels on the keyboard, these are quite
small and located either at the top edge of the key or bottom and are
normally colour coded to indicate whether it is a 'shift' function or an
'FN' function. Your laptop user manual will have information on this. I do
know that there is an 'FN' mode function that turns the screen off, and it
may be this that has happened. It is easily done as the 'FN' key is located
quite close to the 'ALT' key.
Sorry not to be more helpful, but try investigating the above to see if an
accidental key combination has been pressed to make the screen as it is.
Cheers.
John.
_____
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
ANDY COLLINS
Sent: 29 October 2011 09:58
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Blue screen
Hi John -
I can't say when the screen was last ok, I only discovered yesterday that it
wasn't.
I'm using an HP laptop -
Andy
----- Original Message -----
From: John Gregory <mailto:jgm.gregory@xxxxxxxxxxxx>
To: access-uk@xxxxxxxxxxxxx
Sent: Friday, October 28, 2011 11:13 PM
Subject: [access-uk] Re: Blue screen
Andy,
1. When did the screen last work OK;
2. What have you done since the last time you knew the screen was OK, i.e.
installed a new programme, changed configuration settings etc etc;
3. Are you using a laptop or a PC with monitor.
John.
_____
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
ANDY COLLINS
Sent: 28 October 2011 14:59
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Blue screen
Hi all -
I seem to have a perminant light blue screen, be it in an app or online. If
I write a document in Word, insert5 reports black on white, but what is on
the screen isn't visible to eye sight.
Any thoughts?
Thanks -
Andy
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