Hi Andrew,
I just checked and the reset message from Be My Eyes is not even reaching the
mail server.
Sounds like it could be a fail in the app itself.
I had a look, in case it was being spammed at the mail server side, but it
isn’t.
Could you please try once more, and immediately send me an Email off list once
you’ve done it. I can then check the time stamp of your Email and look at
Emails either side of it.
Thanks.
All the best
Steve
From: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx> On Behalf Of Andrew
Roberts
Sent: 07 April 2020 18:50
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Be My Eyes
Hi,
I am wanting to use Be My Eyes to try and get someone to read the use by dates
on a few items of shopping. Unfortunately, I haven’t used the app since I had
my current phone and can’t remember my password.
I have tried clicking the button to reset my password and I receive the message
to say that a reset link is on the way. However I’m not receiving any emails
from Be My Eyes and I have tried the process 2 or 3 times. I have checked my
spam and junk folders and there are no emails to be found. Is there anyone out
there who can advise me of the best course of action and why I’m not receiving
the relevant emails?
Grateful for any offers of help.
Best wishes,
Andrew
