Hi Ibrahim,
In this case, they are not. I host Andrew’s Email address on my own server,
and I can see the logs. They are not even reaching the server.
All the best
Steve
From: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx> On Behalf Of Ibrahim
Gucukoglu
Sent: 07 April 2020 19:40
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Be My Eyes
Hi Andrew
It is possible that the emails from the my eyes are being filtered into your
spam folder. You can usually access this from your email client or your email
web-based interface so please check your spam folder.
On 7 Apr 2020, at 18:50, Andrew Roberts <andrew.roberts@xxxxxxxxxxxxxx> wrote:
Hi,
I am wanting to use Be My Eyes to try and get someone to read the use by dates
on a few items of shopping. Unfortunately, I haven’t used the app since I had
my current phone and can’t remember my password.
I have tried clicking the button to reset my password and I receive the message
to say that a reset link is on the way. However I’m not receiving any emails
from Be My Eyes and I have tried the process 2 or 3 times. I have checked my
spam and junk folders and there are no emails to be found. Is there anyone out
there who can advise me of the best course of action and why I’m not receiving
the relevant emails?
Grateful for any offers of help.
Best wishes,
Andrew
