[access-uk] Re: Audio Description on Netflix

  • From: Ibrahim Gucukoglu <igucukoglu@xxxxxxxxxxx>
  • To: "access-uk@xxxxxxxxxxxxx" <access-uk@xxxxxxxxxxxxx>
  • Date: Sat, 13 Apr 2019 10:57:52 +0000

Hi Phil
You need to make sure you’re watching a title that does have audio description 
as an option, try a black mirror, 13 reasons why or Orange is the new black to 
give some examples, if you then double tap the screen while the content is 
playing and select audio and subtitles, you should then say English audio 
description as an option.

On 13 Apr 2019, at 11:36, Phil Roberts 
<dmarc-noreply@xxxxxxxxxxxxx<mailto:dmarc-noreply@xxxxxxxxxxxxx>> wrote:

Hi Ibrahim

I and my sighted wife have tried this but when we tab the playing screen we 
simply get an option for either @English or Polish.  Audio Description is not 
mentioned.

We must be doing something wrong or our settings need amending.

Phil
From: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx> 
[mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Ibrahim Gucukoglu
Sent: 02 April 2019 02:00
To: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Re: Audio Description on Netflix

Hi Phil

When the program is playing, double tap the screen to bring up the media 
controls and then find and tap the audio and subtitles option. You will then 
see a list of all the audio tracks including English audio description. Once 
changed to audio description any program with audio description automatically 
plays with this enabled, however bear in mind that there are still a 
considerable number of programs on Netflix without audio description so it is 
worth noting this. Good luck.


From: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx> 
<access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>> On Behalf Of Phil 
Roberts
Sent: 01 April 2019 19:29
To: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Re: Audio Description on Netflix

Hi Ibrahim

Sorry but no I did not receive your instructions.  I have checked in case I 
inadvertently deleted it but I did not.

Could you please send them again.

Regards.
Phil Roberts

From: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx> 
[mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Ibrahim Gucukoglu
Sent: 01 April 2019 19:04
To: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Re: Audio Description on Netflix

Hi Phil

Did you not get instructions I sent on the subject?

On 1 Apr 2019, at 19:00, Phil Roberts 
<dmarc-noreply@xxxxxxxxxxxxx<mailto:dmarc-noreply@xxxxxxxxxxxxx>> wrote:
Hi Steve

Thanks for this but I have looked in the Ap Settings and cannot find anything 
to do with AD.  Could you please talk me through the levels to set permanently 
AD.

Regards.
Phil

From: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx> 
[mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Steve Nutt
Sent: 01 April 2019 08:25
To: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Re: Audio Description on Netflix

No, you have to set audio description up in the Netflix app itself, the Apple 
setting won’t apply to Netflix.

All the best

Steve

From: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx> 
<access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>> On Behalf Of Phil 
Roberts (Redacted sender "p.roberts13" for DMARC)
Sent: 31 March 2019 20:35
To: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Audio Description on Netflix

Hi List

I have attempted to watch a Netflix programme on my IPhone SE.  I have enabled 
audio Description on Settings, general, Accessibility and turned it on there. 
Unfortunately, when I go to the programme, in this instance Peaky Blinders, it 
is not with AD.  When my wife turns it on the screen it works perfectly but we 
have to turn it on each time.

My friend has taken a look at Netflix on his SE and AD played.  Is there a way 
I can ensure that AD works every time?  My software is up to date.

I look forward to hearing soon.

Regards.
Phil Roberts



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