Hi Gordon
I won't go into this in too much detail as subscribers to the BCAB list will
know how much hassle I had recently when upgrading to 2016 from 2013 when I
moved to Windows 10. Suffice it to say that, running the latest build of
JAWS 17, I found Outlook a nightmare. My main problems were not being able
to forward, reply to, or create new Emails without JAWS hanging. It wasn't
much better with Window-Eyes or NVDA either.
After a lot of remote access, both from Microsoft and Sight and Sound, and
many tears of frustration on my part, I rolled back to Office 2013, and am
happy to be back to where I was before the nightmare began.
I haven't managed to ascertain why all this happened, and nobody could give
me a solution. They blamed Eset Smart Security, which wasn't the case in
the end, they blamed iCloud, which had nothing to do with it either, and
really sent me round in circles. Never again I say, I was at the point of
reaching for the hammer!!
I am sorry I can't suggest much here other than for you to turn off all the
various panes. Ironically, there are some great podcasts on the GW Micro
website that provide great instructions on how to do this. I know you are a
JAWS user from what you write in your Email, but the tutorials do work for
JAWS as well.
My husband has Outlook 2016 on his machine with Windows 10 and the latest
JAWS release, but he doesn't appear to be having any problems. He did
encounter some hassle when first updating to Windows 10, but this wasn't an
Outlook specific issue. So it must be a profile thing, I honestly don't
know.
However, I wish you good luck.
Kind Regards,
Jackie Brown
Emails: <mailto:thebrownsplace@xxxxxxxxxxxxxx>
thebrownsplace@xxxxxxxxxxxxxx
<mailto:jackieannbrown62@xxxxxxxxx> jackieannbrown62@xxxxxxxxx
<mailto:jackie@xxxxxxxxxxxxxxxxxxx> jackie@xxxxxxxxxxxxxxxxxxx
Check out my website: <http://www.thebrownsplace.info>
www.thebrownsplace.info
Read my EyeWrite blog: www.thebrownsplace.info/?page_id=136
Follow me on Twitter: @thebrownsplace
Skype: thejackmate
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
G. McFarlane
Sent: 09 August 2016 15:07
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Anyone Gott Problems With Outlook 2016 (or any other
recent version)
Hi
Since upgrading to the latest Win10 and latest Jaws yesterdayI don't go
straight into the folder pane with all my accounts straight away. Tabbing
and shift tabbing don't work but take me round in an endless cycle of 'All'
'Unread' & 'Search' buttons in the current inbox. Also I used to be able to
tab from the email in the list into what I assume was the preview pane - as
soon as I tabbed, the email was read to me.
Now it isn't. I phoned Microsoft accessibility and Sight and Sound, but both
could not resolve it. I thought I'd then rely on my laptop which has
identical outlook accounts etc. After using it for a minute or two it became
like the other PC. It looks like if I make a new profile things work OK, but
I'd rather repair the main profile as it has many accounts in it.
I'm wondering if the latest Windows update or indeed the latest version of
Jaws might have affected how outlook works or is read. Is anyone finding
anything similar.
Gordon McFarlane
