The Terms and Condition of Sale should be on your receipt. I kkwould think you have 28 days to return and ask for a complete refund. On the other hand, it may be that if someone can advise you correctly on what you perceive as a problem, then you may get it working fine and it may no longer be an issue. I had a mad panic and wanted to take my netbook NC10 back yesterday because I thought it was not working. It was the hybernation issue and now it is absolutely fine. here a question of my lack of knowledge rather than a fault with the netbook. Eleanor ----- Original Message ----- From: Ali To: access-uk@xxxxxxxxxxxxx Sent: Wednesday, January 21, 2009 7:41 PM Subject: [access-uk] Advent Exchange? Hello all, I have a feeling my Advent 4213 has bit of a problem with its wireless card and the keyboard. It is impossible to connect to the wireless network at home, and, the keyboard gives wrong information, i.e. when caps lock is pressed, it says f12 etc. I bought it from Carries last Sunday and paid it with my credit card. What would be my situation if I take it back and ask them to exchange it with another model, or, even want to go for Samsung nc10? Can anyone advise me on this please? -------------------- Thank you. Ali -- I am using the free version of SPAMfighter. We are a community of 5.9 million users fighting spam. SPAMfighter has removed 1144 of my spam emails to date. Get the free SPAMfighter here: http://www.spamfighter.com/len The Professional version does not have this message