Hi Ted which Screen-reader does your friend use as instruction varies. The first time I wrote out these instructions I was using Jaws, second Window-Eyes and it was far more straightforward but now I am using Jaws again so would have to explain from a JFW standpoint but the basic things to look for are the same. Let me know and I'll give it my best shot. Mandy. ----- Original Message ----- From: Ted Martin To: access-uk@xxxxxxxxxxxxx Sent: Tuesday, September 11, 2007 8:30 PM Subject: [access-uk] AVG and OE Hello, A V.I. person I know is having a slight problem with Outlook Express. She is told she has attachments when there are none. She uses AVG anti-virus, and it has been suggested that she needs to change something in AVG. Can anybody who uses AVG explain just what it is she needs to do, or if AVG is not the culprit, suggest why she is getting these false attachment reports? I don't know what screen reader she has. Thanks for any help, Ted. ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq