Hi Carol, Here's an even better link for you to put in their pipe. Right off Royal Mail's own web pages! Tiny URL: http://tinyurl.com/3se5vg Full URL http://www.royalmail.com/portal/rm/content1?mediaId=80600746 &catId=80600742 And while you are at it, see the following with regard to newly introduced compensation at: http://tinyurl.com/3egkjp http://www.royalmail.com/portal/rm/jump2?catId=400130&mediaI d=80600742 Compensation From 1st August 2008 all items sent using the Articles for the Blind service will be eligible for compensation if they are lost, damaged or delayed. For Articles for the Blind items posted with Royal Mail which have no intrinsic value, or where a customer cannot provide evidence of posting, there will be compensation for loss, damage and delay of a minimum of 6 x 1st class stamps at the first weight step. In the event of a compensation claim for loss we will refund the postage paid or 6 x 1st class stamps at the first weight step, whichever is the greater. For lost or damaged items that have an intrinsic value, with evidence of posting with Royal Mail (such as a certificate of posting) and evidence of value (such as an invoice or receipt) customers will be entitled to compensation for actual loss up to the value of the item, or 100 x 1st class stamps at the first weight step, whichever is the lowest; Read more about compensation. George. -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of George Bell Sent: 12 September 2008 14:17 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: ARTICLES FOR THE BLIND RULES Hi Carol, I wonder how many others in your area suffered the same indignity? Banks, building societies and all sorts send out braille bills Articles for the Blind, and I'm sure that if this was a regular occurrence, we'd all be hearing about it. I'm inclined to suggest you telephone the local Post Office Sorting Office in your area, and ask for an explanation as to why Articles for the Blind was ignored in this case? Now here's the section from RNIB's web page (Link below) which I suggest makes things perfectly clear. Note the words "faithful copy" - which I assume would be true for a utility bill. My goodness, how many ways are there to say "You owe us money."? "Items not accepted under AFB" "Music audio (more than two minutes or more than 10 per cent of the total duration)" "Printed material in a font smaller than 16 point, unless it is a faithful copy of information that has been transcribed into braille, tape, CD, disk or large print, and where it accompanies the transcribed version." The Tiny URL is: http://tinyurl.com/0 The full URL which you can quote to the Post Office is: http://www.rnib.org.uk/xpedio/groups/public/documents/public website/public_afbgl.hcsp If the Post Office dig their heals in and refuse to refund you, then unless there is a valid reason for not doing so, I suggest taking this up with RNIB. George. -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Carol Pearson Sent: 12 September 2008 13:58 To: Access UK Mailing List Subject: [access-uk] ARTICLES FOR THE BLIND RULES Hi all, A few days ago I had a card from the good old Post Office informing me that there was an item to deliver which would cost £1.42. I had been in all day and they hadn't even knocked the door ... so that wasn't a good start! I decided, reluctantly, to take the option of putting on stamps to the value required and posting it back so that the item could be delivered. This morning I got it! It was none other than a Braille gas bill, together with its print equivalent, which I understand was in normal sized print. Of course, I was immediately a bit mad to have paid £1.42 for a gast bill which had Articles for the Blind printed on it. Please could anyone advise on the AFB rules for posting the printed equivalent along with the Braille? (As our gas bill has just risen to more than double, I'm in no mind to be paying out such amounts to receive bills from them right now!) I'd be interested in any comments about how to follow this up. Thanks. -- Carol carol.pearson29@xxxxxxxxxxxxxx ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq