[24hoursupport] Re: Symantec and file access denied

  • From: "Spider" <spider1@xxxxxxxxxxxxxxx>
  • To: <24hoursupport@xxxxxxxxxxxxx>
  • Date: Sat, 27 Nov 2004 17:19:07 -0500


Go to http://www.symantec.com/techsupp/nsys/nsw_2004_se_tasks_component.html
and enter the search term "manual uninstall". Look in the results for the
one that applies to your OS and follow their instructions.

After the search you should end up at:




-----Original Message-----
From: 24hoursupport-bounce@xxxxxxxxxxxxx
[mailto:24hoursupport-bounce@xxxxxxxxxxxxx] On Behalf Of William B. Lurie
Sent: Saturday, November 27, 2004 12:48 PM
To: Twenty-four hour support
Subject: [24hoursupport] Symantec and file access denied

I think this is a generic problem. I've tried getting it solved in a
microsoft newsgroup without success. And Symantec is polite as all hell but
refuse to solve it.

I'm trying to uninstall Norton System Works completely.
Symantec gives me tool after tool, and message after message, and finally
there is this problem:

Working in Windows XP, I have a folder c:\ProgramFiles\Common Files\Symantec
Shared, and their instructions are to delete it.
But when it starts to delete, it stops with an error message about "access
denied". I'm alone on this system. It has no other user or administrator.
I've tried it by starting in Safe Mode, and in Selective Start-up, loading
nothing but System Services.
Symantec is polite as all git-out, but from their Tech Support, which I
believe is in India, they just never a clue as to how to get access to files
on my own system. The files aren't hidden, I just need to get "delete"
access to them.

                   William B. Lurie

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