I think this is a generic problem. I've tried getting it solved in a microsoft newsgroup without success. And Symantec is polite as all hell but refuse to solve it. I'm trying to uninstall Norton System Works completely. Symantec gives me tool after tool, and message after message, and finally there is this problem: Working in Windows XP, I have a folder c:\ProgramFiles\Common Files\Symantec Shared, and their instructions are to delete it. But when it starts to delete, it stops with an error message about "access denied". I'm alone on this system. It has no other user or administrator. I've tried it by starting in Safe Mode, and in Selective Start-up, loading nothing but System Services. Symantec is polite as all git-out, but from their Tech Support, which I believe is in India, they just never a clue as to how to get access to files on my own system. The files aren't hidden, I just need to get "delete" access to them. -- William B. Lurie For a web-based membership management utility and information on list policies, please see http://nibec.com/24hoursupport/ To unsubscribe, send a blank email to 24hoursupport-request@xxxxxxxxxxxxx with "unsubscribe" (without quotes) in the subject.