Spider, they gave me the same instructions. It ends up with 3 pages of what to do, and six plusses to click to open up six more pages, and I printed them out, and followed the instructions......and the bottom line is still that they told me, one-on-one and not via the printed instructions, to delete the files. Which brings me back to my question......... Bill L. Spider wrote: >Go to http://www.symantec.com/techsupp/nsys/nsw_2004_se_tasks_component.html >and enter the search term "manual uninstall". Look in the results for the >one that applies to your OS and follow their instructions. > >After the search you should end up at: >http://service1.symantec.com/support/nsw.nsf/c29904d06a7d57ee88256d8000465a9 >3/8ab07720111da8c388256d90006f97b8?OpenDocument&prod=Norton%20SystemWorks&ve >r=2004%20for%20Windows%202000/Me/98/XP&src=sg&pcode=nsys&svy=&csm=no > >Spider >http://web.tampabay.rr.com/spider1 > >http://spider1.blogspot.com/ > >http://erablog.net/blogs/Spider1/ > > >-----Original Message----- >From: 24hoursupport-bounce@xxxxxxxxxxxxx >[mailto:24hoursupport-bounce@xxxxxxxxxxxxx] On Behalf Of William B. Lurie >Sent: Saturday, November 27, 2004 12:48 PM >To: Twenty-four hour support >Subject: [24hoursupport] Symantec and file access denied > > >I think this is a generic problem. I've tried getting it solved in a >microsoft newsgroup without success. And Symantec is polite as all hell but >refuse to solve it. > >I'm trying to uninstall Norton System Works completely. >Symantec gives me tool after tool, and message after message, and finally >there is this problem: > >Working in Windows XP, I have a folder c:\ProgramFiles\Common Files\Symantec >Shared, and their instructions are to delete it. >But when it starts to delete, it stops with an error message about "access >denied". I'm alone on this system. It has no other user or administrator. >I've tried it by starting in Safe Mode, and in Selective Start-up, loading >nothing but System Services. >Symantec is polite as all git-out, but from their Tech Support, which I >believe is in India, they just never a clue as to how to get access to files >on my own system. The files aren't hidden, I just need to get "delete" >access to them. > >-- > William B. Lurie > > > > > For a web-based membership management utility and information on list policies, please see http://nibec.com/24hoursupport/ To unsubscribe, send a blank email to 24hoursupport-request@xxxxxxxxxxxxx with "unsubscribe" (without quotes) in the subject.